EMEA CSA Manager - Remote, Growth, & Impact

Triwill Group; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and holidays

RSU stock grants

Professional development and training

Team events and activities

Monthly cell phone stipend

Mental health support platform

Job summary

Fivetran + dbt Labs is seeking a Manager to lead and grow our Customer Solutions Architecture (CSA) function within the Field Engineering team in EMEA, driving expansion and retention across our Commercial and Enterprise books. You will manage a team of CSAs responsible for the post-onboarding ownership of our key customers from initial engagement through ongoing adoption and revenue growth.

This role sits at the intersection of technical depth, commercial impact and strategic excellence.

Qualifications

• Leadership experience in post-sales technical roles within SaaS, cloud, or data integration.
• Strong commercial awareness and ability to tie engagement to measurable outcomes.
• Technical familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and dbt.
• Experience managing senior, tenured technical ICs with coaching and advocacy.
• Stakeholder management skills across Sales, Solutions Engineering, Product and Partners.
• Data-native management style using dashboards, AI tooling and proactive ownership.

Responsibilities

• Lead a team of Senior and Lead CSAs across NEMEA, DACH, and France/Benelux.
• Own expansion and retention outcomes measured by iARR, NRR and GRR.
• Develop and mature the CSA function to scale across Enterprise segments.
• Align CSA with regional GTM priorities and create a single account team.
• Oversee portfolio planning, CSA to AE pairings, and territory coverage.
• Provide coaching and career development plans for CSA staff.
• Advance the operational and AI-driven stack supporting the CSA team.
• Collaborate with partners and GTM stakeholders to unlock cross-portfolio growth.
• Identify attrition risks and build plans to protect accounts and revenue.

Skills

Leadership experience in post-sales

Commercial acumen

Stakeholder management

Data-native management

Cross-regional adaptability

Analytical mindset

Adaptability and growth

Tools

Snowflake

Databricks

BigQuery

dbt

Job description

Fivetran + dbt Labs is seeking a Manager to lead and grow our Customer Solutions Architecture (CSA) function within the Field Engineering team in EMEA, driving expansion and retention across our Commercial and Enterprise books. You will manage a team of CSAs responsible for the post-onboarding ownership of our key customers from initial engagement through ongoing adoption and revenue growth.

This role sits at the intersection of technical depth, commercial impact and strategic excellence.