Remote Travel Concierge & Coordination Specialist

Next Stop Travel; Mullingar; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote work setting. You will handle inquiries by email, phone, and online platforms, identify client needs, and coordinate detailed service plans.

The role requires strong attention to detail, the ability to work independently, and clear communication. Training and ongoing support are provided to ensure a successful transition into the role.

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Organizational skills

Communication skills

Independence

Attention to detail

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote work setting. You will handle inquiries by email, phone, and online platforms, identify client needs, and coordinate detailed service plans.

The role requires strong attention to detail, the ability to work independently, and clear communication. Training and ongoing support are provided to ensure a successful transition into the role.