Remote Client Concierge & Scheduling Coordinator

Next Stop Travel; Navan; Remote; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a diverse client base. The Customer Service Representative role focuses on handling client requests, organizing service arrangements, and supporting the coordination process.

This position emphasizes strong attention to detail, the ability to juggle multiple tasks remotely, and effective communication across email, phone, and online platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative work

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a diverse client base. The Customer Service Representative role focuses on handling client requests, organizing service arrangements, and supporting the coordination process.

This position emphasizes strong attention to detail, the ability to juggle multiple tasks remotely, and effective communication across email, phone, and online platforms.