Remote Client Services & Scheduling Coordinator

Next Stop Travel; Tralee; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the coordination process in a remote setting. The role emphasizes attention to detail and the ability to juggle multiple tasks efficiently.

You will handle inquiries via email, phone, and online platforms, identify client needs, present options, and manage scheduling, reservations, and records while supporting improvement and teamwork.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the coordination process in a remote setting. The role emphasizes attention to detail and the ability to juggle multiple tasks efficiently.

You will handle inquiries via email, phone, and online platforms, identify client needs, present options, and manage scheduling, reservations, and records while supporting improvement and teamwork.