Remote Customer Service & Coordination Specialist

Next Stop Travel

Carlow

Remote

EUR 28,000 - 38,000

Full time

14 days+

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Benefits offered by this job

Flexible remote work

Training & onboarding

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role supports client requests, organizes service arrangements, and assists the overall coordination process.

You will handle inquiries via email, phone, and online platforms, coordinate detailed service plans, submit reservations with external providers, and maintain accurate records, all in a structured remote environment with

Qualifications

Experience in customer service, coordination, or administrative roles preferred.
Strong organizational and communication skills.
Ability to work independently and manage priorities effectively.
Comfortable using digital tools and web-based systems.
Detail-oriented with a focus on accuracy.

Responsibilities

Serve as a point of contact for client inquiries via email, phone, and online platforms.
Identify client needs and present appropriate service options.
Coordinate scheduling and organize detailed service plans.
Submit and manage reservations with external providers.
Ensure timely follow-up and clear communication throughout all stages.
Maintain accurate records within internal systems.
Support process improvements and team collaboration initiatives.