Regional Multimedia Operations Lead

JPMorgan Chase & Co.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Ireland invites an experienced Regional Multimedia Operations Associate to lead regional multimedia operations and drive service excellence across teams.

You will oversee delivery, support, and enhancement of multimedia and collaboration services, partnering with global peers to ensure security and reliability. We value leadership, collaboration, and a proactive approach to incident management, budgets, audits, and continuous improvement.

Qualifications

• Proven experience in operations management, vendor management, and service delivery within multimedia or collaboration technology environments.
• Strong leadership and organizational skills, with the ability to manage and develop regional teams.
• Experience in troubleshooting, incident management, and process improvement.
• Experience managing budgets, assets, and vendor relationships.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work collaboratively with global and regional peers in a fast-paced environment.
• Understanding of risk, controls, compliance, and audit processes.
• Experience with AI, automation, or innovative technologies applied to service operations is a plus.

Responsibilities

• Lead and mentor regional multimedia operations teams, fostering accountability and service excellence.
• Oversee vendor relationships to ensure consistent engagement and performance aligned with global standards and SLAs.
• Ensure high-quality support for multimedia and collaboration platforms, including incident management and proactive maintenance.
• Implement and maintain asset support models for a seamless user experience.
• Monitor operational performance, conduct system health checks, and ensure service continuity.
• Produce and share regular status and performance reports with stakeholders.
• Implement risk and controls frameworks in alignment with global policies, ensuring audit readiness.
• Lead regional teams through internal and external audits as required.
• Manage regional budgets, track expenses, and support financial forecasting.
• Oversee asset management, including inventory tracking and vendor coordination.
• Identify and implement opportunities for operational efficiency, service quality, and user satisfaction.
• Support the adoption of automation, AI, and innovative tools to optimize operations.
• Partner with product teams, IT, and business stakeholders for new product rollouts and enhancements.
• Collaborate with global peers to ensure alignment and share best practices.

Skills

Operations management

Vendor management

Leadership

Incident management

Budget management

Stakeholder communication

Cross-functional collaboration

Process improvement

AI/Automation awareness

Job description

JPMorgan Chase & Co. in Ireland invites an experienced Regional Multimedia Operations Associate to lead regional multimedia operations and drive service excellence across teams.

You will oversee delivery, support, and enhancement of multimedia and collaboration services, partnering with global peers to ensure security and reliability. We value leadership, collaboration, and a proactive approach to incident management, budgets, audits, and continuous improvement.