Global Multimedia Operations Lead

JPMorgan Chase & Co.; Dublin; On-site; EUR 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Global Multimedia Operations Lead within Workplace Services Operations to drive regional consistency and global excellence.

You will lead regional teams, partner with product groups, manage budgets, and implement robust risk controls to deliver secure, reliable multimedia services worldwide. You will shape strategy, foster innovation, and build a culture of continuous improvement, ensuring outstanding service and collaboration across the enterprise’s multimedia

Qualifications

• Experience in operations management across asset, media, vendor, ticket, and field service operations.
• Expertise in process and tool innovation to boost efficiency.
• Strong leadership and organizational skills to drive change.
• Excellent communication and interpersonal skills with a customer‑focused approach.
• Ability to collaborate with global peers and manage multiple priorities in a fast‑paced environment.
• Understanding of AI and automation to innovate cost, risk, and satisfaction.

Responsibilities

• Oversee regional leads and vendor support to ensure global consistency in engagement, support, platforms, and controls.
• Manage and maintain SLAs for collaboration spaces.
• Partner with product teams for early engagement of new products and enhancements.
• Incorporate supportability requirements into all product offerings.
• Manage global financials, including day-to-day expenses and forecasting.
• Collaborate with finance partners to secure budgets for organizational objectives.

Skills

Operations management

Process innovation

Leadership

Communication

Cross-functional collaboration

AI & automation

Job description

Join us as the Global Multimedia Operations Lead and make a lasting impact on how teams connect and collaborate worldwide. You will drive operational excellence, champion innovation, and help shape a secure, reliable multimedia environment. This is your opportunity to lead a diverse team, influence strategic direction, and foster a culture of continuous improvement. We value your leadership, vision, and commitment to delivering exceptional service. Experience career growth and be part of a team that thrives on collaboration and forward-thinking solutions.

As a Global Multimedia Operations Lead in Workplace Services Operations, you will oversee regional leads and drive global consistency in multimedia operations. You will partner with product teams, manage financials, and ensure robust risk and controls frameworks. Your role is pivotal in optimizing services, implementing innovative solutions, and maintaining a secure, reliable collaboration environment. You will help shape the future of multimedia operations, working closely with global peers and stakeholders.

Job Responsibilities

• Oversee regional leads and vendor support to ensure global consistency in engagement, support, platforms, and controls
• Manage and maintain Service Level Agreements (SLAs) for collaboration spaces
• Partner with product teams for early engagement of new products and enhancements
• Incorporate supportability requirements into all product offerings
• Manage global financials, including day-to-day expenses and forecasting
• Collaborate with finance partners to secure budgets for organizational objectives

  Required Qualifications, Capabilities, and Skills

  • Experience in operations management, including asset, media, vendor, ticket, and field service operations
  • Expertise in process and tool innovation to enhance operational efficiency
  • Strong leadership and organizational skills with the ability to drive change
  • Excellent communication and interpersonal skills with a customer-centric approach
  • Ability to collaborate with global peers and manage multiple priorities in a fast-paced environment
  • Understanding of AI and automation to innovate solutions that positively impact cost, risk, and customer satisfaction

  Why Join Us?

  You will be part of a global team that values innovation, collaboration, and continuous improvement. We offer opportunities for career growth, a supportive environment, and the chance to make a meaningful impact on how our teams connect and succeed.