5-Star Hotel Receptionist — Upselling & Guest Experience

Fitzwilliam Hotel; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

The Fitzwilliam is a prestigious five-star hotel in the heart of Dublin seeking an experienced Receptionist to join our Front Office team and deliver warm welcomes, personalised service and memorable experiences for our guests.

The ideal candidate will have excellent communication skills, experience with Opera Cloud, strong selling abilities, and a flexible approach to shift work including weekends. Join us to uphold the highest standards of hospitality in a vibrant city setting.

Qualifications

• Excellent communication skills both verbal and written.
• Previous experience of Opera Cloud reservations system is preferred.
• Exceptional selling skills both upselling and cross selling.
• Attention to detail.
• Strong customer focus skills.
• Positive attitude to work.
• Enjoys a sense of empowerment and a want to improve.
• The ability to work shifts and weekends.

Responsibilities

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk.

Skills

Hospitality

Customer Service Skills

Reception skills

Reservation skills

Local Knowledge

Tools

Opera Cloud Reservations

Job description

The Fitzwilliam is a prestigious five-star hotel in the heart of Dublin seeking an experienced Receptionist to join our Front Office team and deliver warm welcomes, personalised service and memorable experiences for our guests.

The ideal candidate will have excellent communication skills, experience with Opera Cloud, strong selling abilities, and a flexible approach to shift work including weekends. Join us to uphold the highest standards of hospitality in a vibrant city setting.