Receptionist

The iNUA Hotel Collection; Kilkenny; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Gym and Pool access

Employee discounts for you and family

Learning and development opportunities

Competitive salary and benefits

Job summary

The iNUA Hotel Collection in Kilkenny is seeking a passionate and professional Receptionist to join our team. You will welcome guests, manage check-in/out, process payments and direct calls from the front desk.

Requirements include hospitality experience, excellent communication and interpersonal skills, and familiarity with PMS such as HotSoft and Opera. We offer a competitive salary, gym/pool access, employee discounts and learning opportunities.

Qualifications

• Experience in hospitality, preferably hotel, is essential.
• Excellent communication and interpersonal skills to interact with guests.
• Strong organisational abilities and attention to detail.

Responsibilities

• Welcome guests with a warm and friendly smile and create a positive first impression.
• Check-in and check-out guests, process payments, and follow company procedures.
• Provide exceptional customer service and resolve guest inquiries promptly.
• Manage front desk switchboard and direct calls with information for guests.
• Maintain a tidy and well-organised reception area.
• Assist with administrative tasks such as filing and photocopying when needed.

Skills

Hospitality experience

Communication skills

Interpersonal skills

PMS familiarity

Tools

HotSoft PMS

Opera PMS

Job description

Our hotel, part of The iNUA Collection is now looking for a passionate and professional Receptionist to join our team.

Responsibilities

• Welcome guests with a warm and friendly smile, ensuring a positive first impression.
• Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
• Manage switchboard operations, directing calls and providing information to guests.
• Maintain a well-organised reception area, ensuring cleanliness and tidiness.
• May assist with administrative tasks, such as filing and photocopying.

Qualifications

• Previous experience in a hospitality setting, preferably within a hotel environment.
• A genuine passion for exceeding guest expectations and delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organisational skills with a keen eye for detail.
• Proficiency with PMS like HotSoft and/or Opera.

Benefits

• Competitive salary and benefits package.
• Opportunity to work within a dynamic and supportive team.
• Be part of a prestigious hotel collection renowned for exceptional service.
• Gym and Pool free membership.
• Access to employee discounts for you, your family and friends.
• Learning and development opportunities.

We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment.

The iNUA Collection is an equal opportunities employer.