Receptionist

The Irish Blue Cross; Dublin; Hybrid; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Bike to Work scheme

Employee Assistance Programme

Staff Pension Scheme

4 weeks annual leave

Annual reviews

Job summary

The Irish Blue Cross, a Dublin-based animal welfare charity, invites applications for a Receptionist at our Inchicore Clinic. This permanent role offers 36 hours full-time or 30 hours part-time, with a salary of €28,080-€30,888 gross per annum and pro-rata arrangements for part-time staff.

You will be the first contact for clients, handle appointments and payments, and uphold a calm, friendly, and professional atmosphere to support patient care and client experience.

Qualifications

• Experience working in a busy reception or customer-facing environment.
• Organised, accurate and dependable with strong attention to detail.
• Calm and professional under pressure while supporting clients.

Responsibilities

• Answer calls, manage voicemails and respond to emails promptly.
• Welcome clients, confirm eligibility and check them in.
• Provide clear non-clinical information and refer clinical queries to veterinary team.
• Book and administer appointments in line with clinic protocols.
• Review the appointment diary and update slots.
• Manage emergency appointment slots as needed.
• Handle medication requests and update nurses list.
• Maintain accurate records and process payments.
• Keep reception area clean and professional.
• Contribute to a calm and respectful atmosphere during busy periods.

Skills

Customer-facing experience

Organisation

Attention to detail

Calm under pressure

Team player

Job description

Be the First Point of Care - and Help Us Make a Real Difference to Pets and People in Dublin

About Us

The Irish Blue Cross is a long-established Dublin-based animal welfare charity. Our mission is to offer affordable veterinary care to eligible owners, promote welfare and responsible pet ownership, and alleviate the suffering of animals.

You'll be joining a close-knit and caring team of vets, nurses and support staff, all committed to providing high-quality care while supporting each other's wellbeing and development.

The Role

We are seeking a Receptionist to join our Inchicore Clinic on a permanent basis (full-time or part-time).

A well-run reception is central to patient care, clinic efficiency and the overall experience of our clients. As the first point of contact for pet owners, you will play an important role in ensuring the clinic runs smoothly each day.

This is a busy, hands-on role in a fast-paced clinical environment. You will support clients who may be anxious or distressed, manage appointments accurately, and help maintain clear communication between reception and the clinical team.

Working closely with our Reception Lead, you will help ensure high standards of organisation, professionalism and client care are maintained at all times.

Key Duties

• Answer calls, manage voicemails and respond to emails in a timely and professional manner
• Welcome clients, confirm eligibility and check them into the system
• Provide clear, non-clinical information and refer clinical queries to the veterinary team
• Book and administer appointments accurately in line with clinic protocols
• Review the appointment diary regularly to ensure it reflects the agreed staff rota and update slots accordingly
• Add or amend emergency appointment slots in line with clinic guidelines
• Manage medication requests and update the nurses' medication list as required
• Maintain accurate records and handle payments in line with procedures
• Support a clean, organised and professional reception environment
• Contribute to a calm and respectful atmosphere, particularly during busy periods

You have experience working in a busy reception or customer-facing environment and are confident managing a high volume of calls and appointments.

You are organised, accurate and dependable, with strong attention to detail. You remain calm under pressure and are able to support clients in a professional and compassionate manner, including during emotionally sensitive situations.

You are comfortable following clear direction, knowing when to upscale issues appropriately, and working as part of a team to maintain high standards.

Above all, you value professionalism, fairness and kindness, and understand the important role reception plays in supporting both patient care and client experience.

What We Offer

• Permanent contract (36 hours full-time or 30 hours part-time)
• Salary €28,080-€30,888 gross per annum (pro-rata for part-time), depending on experience
• 4 weeks' annual leave (plus up to 5 discretionary company days)
• Bike to Work scheme
• Employee Assistance Programme
• Annual reviews and option to join The Irish Blue Cross Staff Pension Scheme