Receptionist (Customer Care)

VC Evidensia UK; Galway; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Paid family-friendly leave

Employer pension contributions

Employee Assistance Programme

Cycle to Work Scheme

Wellbeing initiatives

Staff pet care discounts

Annual salary reviews

Career development opportunities

Job summary

Lakeside Vets is seeking a professional, friendly Receptionist to join our busy veterinary practice in Loughrea on a full-time, permanent basis. As the first point of contact for clients and their pets, you’ll welcome visitors, manage appointments, process payments and support daily administration.

We offer a modern hospital, a supportive team, and a great work-life balance with no Sundays, no bank holidays, and a comprehensive benefits package, including paid leave, pension contributions,

Qualifications

• Experience in a customer-facing reception role.
• Comfortable using computer systems and office software.
• Professional and friendly demeanour with excellent interpersonal skills.
• Ability to manage appointments, payments and general admin tasks.

Responsibilities

• Greet clients and manage the reception area, ensuring a warm welcome.
• Coordinate daily appointments and client communications to keep the practice running smoothly.
• Process payments and assist with daily administrative tasks.
• Support stock and deliveries as needed and maintain an organised reception space.
• Contribute to a positive, calm environment for staff and clients.

Skills

Front desk / reception

Customer service

People person

Multitasking

Computer literacy

Job description

Start from September 2026

Be the Friendly Face of Lakeside Vets

Are you a people person who enjoys creating great first impressions and delivering exceptional customer service? If so, we'd love to hear from you.

Lakeside Vets is seeking a professional, friendly, and organised Receptionist to join our welcoming team on a full-time, permanent basis. This is an exciting opportunity to become an integral part of a busy, modern veterinary practice where no two days are the same. As the first point of contact for our clients and their pets, you'll play a key role in ensuring every visit starts with a positive experience.

Working alongside an experienced and supportive team, you'll help keep the practice running smoothly while providing outstanding service to pet owners and supporting our clinical colleagues behind the scenes.

A Modern Practice with a Fantastic Team

At Lakeside Vets, we're proud of our modern, well-equipped veterinary hospital and the positive culture we've built. Our team is passionate about delivering exceptional patient care and creating a supportive environment where colleagues can thrive.

You'll be joining a friendly and experienced team that values collaboration, professionalism, and mutual support. Whether you're welcoming clients at reception, helping manage appointments, or assisting with day-to-day administration, you'll always have a team around you that wants to see you succeed.

What You'll Be Doing

In this varied and rewarding role, you'll manage the busy front desk and help coordinate the daily flow of appointments and client communications. From greeting clients and answering enquiries to processing payments and supporting administrative tasks, you'll be at the heart of the practice every day.

You'll also play an important role in maintaining a welcoming reception environment, assisting with stock and deliveries when required, and ensuring clients receive the highest standard of customer care. Strong organisational skills, attention to detail, and the ability to remain calm in a busy environment will help you excel in this position.

Who We're Looking For

We're looking for someone with previous experience in a customer-facing reception or customer care role who genuinely enjoys helping people. You'll be confident communicating with a wide range of clients, comfortable using computer systems, and able to juggle multiple tasks while maintaining a professional and friendly approach.

The ideal candidate will be organised, proactive, and reliable, with excellent interpersonal skills and a passion for delivering outstanding service. Experience within a veterinary environment would be an advantage, but it is not essential. What's most important is a positive attitude, a willingness to learn, and a commitment to providing an exceptional client experience.

Why You'll Love Working Here

This position offers an excellent work-life balance:

• no Sundays
• no bank holiday working
• no out-of-hours commitments

Alongside a competitive salary of up to €31,200 depending on experience, you'll have the opportunity to work in a modern practice with excellent facilities and a genuinely supportive team culture.

We also offer a comprehensive benefits package:

• annual leave
• birthday leave
• paid family-friendly leave policies
• employer pension contributions
• Employee Assistance Programme access
• Cycle to Work Scheme
• wellbeing initiatives
• staff pet care discounts
• annual salary reviews
• opportunities for ongoing development and career growth

Discover Life in Loughrea

Located in the heart of East Galway, Loughrea is a vibrant and welcoming town known for its beautiful lakeside setting, rich history, and strong sense of community. With stunning walking routes around Loughrea Lake, excellent local amenities, and easy access to Galway City, the area offers the perfect balance between town and country living. Whether you're local to the area or considering a move, Loughrea provides a fantastic quality of life in one of Ireland's most scenic regions.

Ready to Join Us?

If you're an experienced receptionist or customer service professional looking for your next opportunity in a friendly, modern veterinary practice, we'd love to hear from you. Join Lakeside Vets and become part of a team that's passionate about caring for pets, supporting clients, and creating a great place to work.

Lakeside Veterinary Centre

Dublin Road, Loughrea, Loughrea, H62 WT47, Ireland