Receptionist

Alexandra Dental Practice; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Bike to work scheme

Job summary

Alexandra Dental Practice in Glasnevin, Dublin 9, is seeking a friendly receptionist to join our team. You will manage appointments, handle calls and emails, process payments, and maintain patient records with strict confidentiality.

The ideal candidate has at least 1 year of front-of-house experience, strong communication and IT skills, and the ability to multitask in a busy dental reception environment. This is a full-time, on-site position in Ireland.

Qualifications

• Minimum 1 year in front-of-house or admin role, preferably in dental/medical settings.
• Excellent verbal and written communication with a customer-first approach.
• Strong IT skills and familiarity with practice management software.

Responsibilities

• Be the first point of contact for patients.
• Schedule appointments, cancellations, and recalls.
• Answer calls, emails, and patient inquiries.
• Process payments, issue receipts, and reconcile cash.
• Maintain accurate patient records with GDPR compliance.
• Keep reception and waiting areas tidy.
• Assist clinical staff with admin tasks.

Skills

Customer service

Verbal communication

Written communication

Multitasking

IT skills

Tools

Practice management software

Job description

Location: Glasnevin, Dublin 9

Role Type: Full-Time

About Us

At Alexandra Dental, we pride ourselves on providing high-quality, compassionate dental care in a welcoming environment. We are currently seeking a friendly, efficient, and reliable Receptionist to join our dedicated team.

Key Responsibilities

• Act as the first point of contact, warmly welcoming patients to the clinic.
• Manage appointment scheduling, cancellations, and patient recalls efficiently.
• Handle incoming phone calls, emails, and patient inquiries promptly.
• Process patient payments, issue receipts, and manage daily cash reconciliation.
• Maintain accurate patient records while ensuring strict patient confidentiality (GDPR).
• Keep the reception and waiting areas clean, tidy, and presentable.
• Support the clinical staff with administrative tasks as needed.

Requirements

• Minimum 1 year of experience in a front-of-house receptionist or administrative role (experience in a dental or medical environment is a strong advantage).
• Excellent verbal and written communication skills with a customer-first approach.
• Strong IT skills and proficiency in practice management software is preferred.
• Ability to multitask, stay calm under pressure, and manage busy patient flow.
• High attention to detail and strong organizational skills.

Benefits:

• Bike to work scheme

Experience:

• Dental receptionist: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person