Receptionist

Temple Bar Hotel Dublin; Dublin; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Staff Food

Employee Assistance Program

Staff Discount

Job summary

Temple Bar Hotel Dublin is seeking a friendly and proactive Receptionist to join our front desk team. You will warmly welcome guests, manage check-ins and check-outs, and respond to inquiries with professionalism and care.

You will support the Front Office Manager and Supervisor, mentor reception staff, and collaborate with other departments to ensure a seamless guest experience and promote hotel services and local experiences.

Qualifications

• Experience in receptionist/front office within hospitality.
• Excellent guest service and interpersonal skills.
• Experience supervising or mentoring a team.
• Strong multitasking with attention to detail.
• Clear, professional communication for guest inquiries/complaints.
• Familiarity with Opera/Alkimii and MS Office.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests, handle check-ins/check-outs, and address inquiries or complaints promptly.
• Assist in training, mentoring, and supervising reception staff to uphold standards.
• Manage bookings, correspondence, and maintain records of guest information and payments.
• Resolve guest concerns, coordinate with other departments, and handle unexpected situations.
• Ensure reception procedures align with health and safety, data protection laws, and company policies.
• Prepare occupancy, guest feedback, and front desk operation reports for management.
• Promote hotel services, room upgrades, and local experiences to boost guest satisfaction and revenue.

Skills

Front office experience

Customer service

Multitasking

Communication

Tools

Opera

Alkimii

Microsoft Office

Job description

Temple Bar Hotel Dublin is seeking a Receptionist to join the team in it's unique four star hotel.

You will report to the Front Office Manager and Front Office Supervisor, supporting/working towards to provide our customers with excellent service, working as a team with your colleagues and to ensure the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

A Receptionist Will Be Responsible For

• Welcoming guests, handling check-ins and check-outs, and addressing guest inquiries or complaints promptly and professionally.
• Assisting in training, mentoring, and supervising reception staff, ensuring adherence to hotel standards.
• Managing bookings, handling correspondence, and maintaining accurate records of guest information and payments.
• Resolving guest concerns, coordinating with other departments, and handling unexpected situations effectively.
• Ensuring reception procedures align with health and safety regulations, data protection laws, and company policies.
• Preparing reports on occupancy rates, guest feedback, and front desk operations for management.
• Promoting hotel services, room upgrades, and local experiences to enhance guest satisfaction and increase revenue.

To be successful in the role of a Receptionist , we require:

• Proven experience in a receptionist or front office role, ideally in a hotel or hospitality setting.
• Exceptional interpersonal skills with a passion for delivering outstanding guest experiences.
• Experience supervising or mentoring a team, with the ability to motivate and support colleagues.
• Strong multitasking abilities, with excellent attention to detail and the capacity to priorities tasks in a fast-paced environment.
• Clear and professional communication, both written and verbal, with the ability to handle guest inquiries and complaints effectively.
• Familiarity with hotel reservation systems (e.g., Opera, Alkimii, ) and proficiency in Microsoft Office.
• Ability to remain calm under pressure, think quickly, and resolve issues efficiently.
• Willingness to work various shifts, including evenings, weekends, and holidays, as required.
• Additional languages are a plus, enhancing the ability to assist international guests.
• Well-groomed, with a friendly and approachable demeanor that reflects the hotel’s standards.

Working With Us Provides The Following Benefits To You

• Staff Food: Complimentary meals during shifts.
• Employee Assistance Program: Access to confidential support services for personal and professional well-being.
• Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio.

About Us

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is & management company/support office for The Ascott Limited's portfolio in Europe.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Stal Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited