Luxury Resort Front Desk Concierge

Castlemartyr Resort; Castlemartyr; Sur place; EUR 24 000 - 28 000; Plein temps

Résumé du poste

Castlemartyr Resort is seeking a full-time Receptionist to join our front of house team in Ireland. You will assist in daily operations, check guests in/out, manage bookings, allocate rooms/keys, and handle phone inquiries as the main guest contact.

The ideal candidate should have 1–2 years of 4*/5* front office experience, be fluent in English, and possess strong communication and administration skills. Hotsoft or TablePath experience is a plus but not essential; a commitment to exceptional

Qualifications

• 1–2 years of front office experience in a hotel (4*/5*).
• Fluent English spoken and written.
• Experience with Hotsoft and TablePath is preferred but not essential.
• A passion for delivering the highest standard of customer service.

Responsabilités

• Welcome guests on arrival in a warm and friendly manner, using guest name where possible.
• Check in/out guests using computerised system.
• Assist with bookings, allocate rooms and keys.
• Answer the phone and act as main point of contact for guests.
• Make note of guest messages, requests and ensure charges are posted correctly.
• Maximise sales opportunities at the desk.

Connaissances

Front desk experience

Hotel front office

Outils

Hotsoft

TablePath

Description du poste

Castlemartyr Resort is seeking a full-time Receptionist to join our front of house team in Ireland. You will assist in daily operations, check guests in/out, manage bookings, allocate rooms/keys, and handle phone inquiries as the main guest contact.

The ideal candidate should have 1–2 years of 4*/5* front office experience, be fluent in English, and possess strong communication and administration skills. Hotsoft or TablePath experience is a plus but not essential; a commitment to exceptional