Hebrew QA & Policy Expert: Drive Quality & Compliance

Teleperformance; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent benefits

Career progression

On-site Dublin

Job summary

Teleperformance in Dublin is seeking a Hebrew Speaking Quality & Policy Expert to join our team on a full-time, permanent basis. You will audit content moderation decisions, partner with internal teams, and drive continuous quality improvements in a fast-paced, international environment.

Proven fluency in Hebrew and English is essential, with at least 2 years in QA/Audit. Strong Excel skills and experience with Tableau/Power BI are highly valued.

Qualifications

• Fluent written and spoken English and Hebrew required.
• 2+ years in Quality Assurance, Quality Control or Audit environment.
• Strong Excel skills including Pivot Tables, Charts and functions.
• Experience with Tableau/Power BI or similar reporting tools is a plus.

Responsibilities

• Audit content moderation decisions to ensure accuracy and policy compliance.
• Provide performance feedback to internal teams to improve quality outcomes.
• Support audit processes from planning through to re-audits and feedback.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and guidelines.

Skills

Hebrew language

English language

Analytical

Problem solving

Attention to detail

Independent working

Tools

Excel

Tableau

Power BI

Job description

Teleperformance in Dublin is seeking a Hebrew Speaking Quality & Policy Expert to join our team on a full-time, permanent basis. You will audit content moderation decisions, partner with internal teams, and drive continuous quality improvements in a fast-paced, international environment.

Proven fluency in Hebrew and English is essential, with at least 2 years in QA/Audit. Strong Excel skills and experience with Tableau/Power BI are highly valued.