French SSA Quality & Policy Auditor — Drive Impact

Teleperformance; Dublin; On-site; EUR 38,000 - 51,000; Full time

Benefits offered by this job

Excellent benefits

Career progression

Job summary

Teleperformance Ireland in Dublin is seeking a French SSA Speaking Quality & Policy Expert to audit content moderation decisions, ensure policy compliance, and drive continuous improvement in a fast-paced, international environment. The role is permanent, full-time, on-site in Dublin, with a competitive salary and excellent benefits.

You will partner with internal teams to provide performance feedback, deliver actionable guidance to agents, and develop training materials while becoming a subject

Qualifications

• Fluent written and spoken English and French (SSA region).
• Minimum 2 years’ experience in Quality Assurance, Quality Control or Audit.
• Strong Excel skills including Pivot Tables, Charts and Statistical Functions.
• Experience with Tableau, Power BI or similar reporting tools is advantageous.

Responsibilities

• Audit content moderation decisions to ensure accuracy and compliance with policy standards.
• Partner with internal teams to provide performance feedback and improve quality outcomes.
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and operational guidelines.
• Reinforce policy updates and process improvements across operational teams.
• Mentor and support new Quality & Policy Experts on tools, systems and best practices.
• Develop process documentation and provide feedback on audit tool functionality.
• Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement.
• Escalate policy-related trends and risks to global teams for resolution.
• Use market knowledge and insights to recommend scalable solutions.
• Support Quality Leaders in planning and delivering improvement initiatives.

Skills

English (SSA)

French (SSA)

Attention to detail

Analytical skills

Tools

Excel

Pivot Tables

Tableau

Power BI

Job description

Teleperformance Ireland in Dublin is seeking a French SSA Speaking Quality & Policy Expert to audit content moderation decisions, ensure policy compliance, and drive continuous improvement in a fast-paced, international environment. The role is permanent, full-time, on-site in Dublin, with a competitive salary and excellent benefits.

You will partner with internal teams to provide performance feedback, deliver actionable guidance to agents, and develop training materials while becoming a subject