Quality Assurance Lead, Children’s Care (Hybrid, Ireland)

Orchard Care Group Ireland; Dublin; Hybrid; EUR 48,000 - 66,000; Full time

Benefits offered by this job

Extensive training programme

On-going mentoring and support

Competitive salary with increments

Refer a friend initiative

Orchard Values Champion Award

Employee Assistance Programme (EAP)

Internal career progression

Job summary

Orchard Residential Care is seeking a Quality Assurance Coordinator to support QA systems across services and promote continuous improvement for the children and young people in our care. The role combines audits, reporting and regulatory readiness in a hybrid Dublin/Sligo-based setting.

You will work with PICs, Regional Directors and operational teams, analysing data and driving service improvements while ensuring compliance with standards and safeguarding requirements.

Qualifications

• Third-level qualification in health, social care or quality management.
• At least 1 year experience in a social care setting, preferably residential services.
• Experience implementing a quality system in a care environment.
• Good knowledge of risk management and incident management & review.
• Knowledge of Tusla, standards and inspections.
• Excellent communication and interpersonal skills; proficient at managing records in electronic and hard copy.

Responsibilities

• Support the implementation and development of quality assurance systems across Orchard Residential Care services to ensure compliance with legislation, standards and organisational policies.
• Participate in the annual quality audit programme, including desktop and on-site audits, producing high-quality reports and monitoring corrective actions.
• Collaborate with PICs and Regional Directors to promote a culture of quality, continuous improvement and learning.
• Collect, analyse, interpret and monitor QA data, KPIs, incidents, complaints and safeguarding concerns; provide recommendations.
• Prepare monthly, quarterly and annual quality reports highlighting assurance, risk, trends and improvement opportunities.
• Support regulatory readiness and inspection activities, including inspection findings and oversight of service improvement plans.
• Review and governance of policies, procedures, guidance documents and document control systems.
• Seek and promote feedback from children, families, staff and external stakeholders to inform service development.

Skills

Quality management

Interpersonal skills

Reporting writing

Records management

Audit & compliance

Risk management

Education

Health/Social care/quality qualification

Job description

Orchard Residential Care is seeking a Quality Assurance Coordinator to support QA systems across services and promote continuous improvement for the children and young people in our care. The role combines audits, reporting and regulatory readiness in a hybrid Dublin/Sligo-based setting.

You will work with PICs, Regional Directors and operational teams, analysing data and driving service improvements while ensuring compliance with standards and safeguarding requirements.