Production Readiness Systems Analyst | Incidents & Data

Prometric

Dundalk

On-site

EUR 60,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Pension Scheme

Healthcare Scheme

Life Assurance

Employee Health & Wellbeing Initiaties

Enhanced Annual Leave

24/7 Employee Assistance Programme

Enhanced Maternity/Paternity Leave

Social Club

Free carparking

Job summary

Prometric is seeking a Systems Analyst – Production Readiness in Dundalk to support production environments and examination data processing. The role emphasizes incident investigation, escalation, and data reconciliation with strong SQL and Windows Server skills.

You will collaborate with application, infrastructure, and engineering teams to ensure service continuity and advise on process improvements. The position requires attention to detail, effective communication, and the ability to

Qualifications

Strong problem-solving and analytical troubleshooting skills.
Experience supporting business-critical production applications or infrastructure.
Experience with SQL to investigate production data and reconcile data.
Experience with Windows Server environments and Event Logs.
Ability to assess business impact and prioritise incidents effectively.
Excellent written and verbal communication skills.

Responsibilities

Monitor production systems using enterprise monitoring platforms.
Investigate and troubleshoot incidents across apps, servers, databases, networks and cloud services.
Triage and escalate issues to the appropriate technical teams.
Analyse data flows, APIs and ETL processes to support investigations.
Document troubleshooting steps, outcomes and handovers clearly.
Maintain knowledge base and contribute to process improvements.