Senior Production Engineer

Insight Global (United States); Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Insight Global is seeking Senior SRE/Production Support Engineers to join a leading investment bank client in Dublin on a contract-to-hire basis. The role focuses on maintaining the reliability of high-volume payments platforms across Europe and requires hands-on production support experience.

The successful candidates will handle incident management, perform root-cause analysis, and mentor junior team members while contributing to the maturation of the production support function.

Qualifications

• 5+ years of experience in Production Support managing payments or banking applications.
• Experience in a large bank, investment bank, or payment services environment.
• Strong incident management and root-cause analysis skills.
• Understanding of SRE principles, monitoring, and production reliability.
• Experience mentoring junior engineers and training teammates.
• Strong communication skills with engineering and business stakeholders.

Responsibilities

• Maintain and improve reliability of high-availability payment systems across Europe.
• Troubleshoot complex production issues, manage incidents, and drive RCA.
• Mentor and train junior engineers and contribute to improving SRE practices.

Skills

Years of experience

Incident management

SRE principles

Production reliability

Mentoring juniors

Communication with stakeholders

Job description

Insight Global is seeking multiple Senior SRE/Production Support Engineers to join a leading investment bank client for a contract to hire role in Dublin. This role sits within the bank’s Production Support function, managing critical banking and payments platforms across the European business. The team is expanding across the EU and is looking for senior engineers who can provide hands‑on production support while helping scale and mature the wider support function.

You’ll be responsible for maintaining the reliability and stability of high‑volume payment systems, troubleshooting complex production issues, managing incidents, and driving root‑cause resolution. As a senior member of the team, you’ll also help mentor and train junior engineers and improve overall SRE and production support practices.

Must-haves

• 5+ years’ experience within Production Support managing payments and banking applications
• Experience within a large bank, investment bank, or payment services environment
• Strong incident management, troubleshooting, and root‑cause analysis skills
• Understanding of SRE principles, monitoring, and production reliability
• Experience supporting business-critical, high-availability systems
• Ability to mentor and train junior team members
• Strong communication skills and ability to work with engineering and business stakeholders

Plusses

• Credit or lending platform experience
• Experience helping scale or build out Production Support/SRE teams
• Experience working within global or geographically distributed banking teams