Product Manager

Medserv; Dundrum; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Medserv in Ireland is seeking a Product Manager to own our billing product, partnering with engineering, operations and senior stakeholders to define problems, shape solutions and drive delivery.

This hands-on role requires proactive, curious individuals who want to grow their product career in a fast-moving, mission-driven environment. The role is hybrid, based in Dublin, with at least two days per week in the Dublin office.

Qualifications

• Experience in product management, business analysis, or operations.
• Strong written and verbal communication skills.
• Agile/scrum familiarity.

Responsibilities

• Product discovery– gather and synthesize feedback and operational insights.
• Roadmap ownership– prioritise backlog and balance value with feasibility.
• Requirements & documentation– write user stories and PRDs.
• Delivery– drive features with engineering and QA to release.
• Stakeholder engagement– liaise with Transformation, Operations and Engineering.
• Billing domain expertise– understand medical billing workflows and compliance.
• Data & metrics– track product metrics and report on initiatives.

Skills

Product management

Business analysis

Operations

Tools

Jira

Confluence

Job description

About Medserv:

Medserv, an Irish company, has quicklyestablisheditself as the market leader in providingMedicalbilling and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy,Collaboratingpositively and Delivering results,Medservstrives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:

Reporting into our Transformation team, the Product Manager will take ownership of our billing product, working closely with engineering, operations, and senior business stakeholders toidentifyproblems, shape solutions, and drive delivery. This is a hands-on role with real impact from day one — ideal for someone who is proactive, curious, and eager to grow their product career in a fast-moving, mission-driven environment.

Duties & Responsibilities:

• Product Discovery– Gather and synthesise customer feedback, support tickets, and operational insights toidentifyuser pain points and opportunities for improvement.

• Roadmap Ownership– Maintain and prioritise the product backlog, making well-reasoned decisions about what to build and when, balancing business value with technical feasibility.

• Requirements & Documentation– Write clear user stories, acceptance criteria, and product requirement documents (PRDs) that enable engineering to deliver with confidence.

• Delivery– Work directly with engineering and QA to drive features through to release, removing blockers andmaintainingmomentum.

• Stakeholder Engagement– Act as a key point of contact for product decisions, building strong relationships across the Transformation, Operations, andEngineeringteams.

• Billing Domain Expertise– Develop a solid understanding of medical billing workflows, including claims processing, remittances, payer rules, and compliance requirements.

• Data & Metrics– Track key product metrics, analyse billing data, and report on the performance of product initiatives to relevant stakeholders.

Requirements and Skills:

Required

• 1–3 years of experience in a product management, business analyst, or operations role

• Strong written and verbal communication skills, with the ability to translate complex problems into clear requirements

• Highly organised with the ability to manage competing priorities independently

• Analytical mindset with comfort working with data

• Familiarity with agile/scrum methodologies

Desirable

• Exposure to medical billing, revenue cycle management (RCM), or healthcare software

• Experience working in a B2B SaaS environment

• Experience with tools such as Jira, Confluence, or similar

Success Metrics

In this role, success will be measured by:

• Delivery cadence– Consistent and predictable shipping of product improvements in collaboration with the engineering team

• Stakeholder satisfaction– Positive feedback from Transformation and Operations teams on clarity of requirements and communication

• Product quality– Reduction in post-release defects and support escalations related to billing features

• Customer impact– Measurable improvements in key billing outcomes

• Domain knowledge– Demonstrated understanding of medical billing workflows and the ability to apply this to product decisions

Additional Information

• This is a flexible hybrid role based in Dublin, Ireland.
• Applicants are expected to work from the Dublin office at least two days per week.
• Applicants must have the right to work in the Republic of Ireland. Unfortunately, Medserv is unable to provide visa sponsorship for this position.
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