Billing Specialist

Medserv; Leinster; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Performance bonus (Team based)

Pension contribution

Corporate health insurance

Life Assurance

Maternity & Paternity leave

Work-life benefits

Job summary

Medserv, an Irish company, leads the market in Medical billing and Practice management services across Ireland and the UK. The role focuses on managing outstanding claims, liaising with insurers and hospitals to secure payments, and providing top-notch client service.

Key duties include reviewing accounts, following up on payment delays, and preparing client reports. Hybrid options may be available after probation, with a full-time, office-based schedule in Leinster.

Qualifications

• Experience in healthcare or insurance sector is desirable.
• Fluent professional English, written and spoken.
• Ability to work in a high-pressure environment while ensuring timely task completion.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent communication and relationship-building abilities.
• Strong attention to detail and accuracy.
• Effective time management and prioritisation skills.
• Ability to work independently and as part of a team.
• Results-driven with a focus on targets and deadlines.

Responsibilities

• Review and manage client accounts to ensure outstanding fees and claims are paid as quickly as possible.
• Monitor monthly payment activity and identify accounts that require follow-up or further investigation.
• Contact clients, their secretaries, insurance companies, and hospital contacts to obtain updates, resolve issues, and progress unpaid claims.
• Follow up on outstanding balances by phone, email, and through the company’s internal systems.
• Identify and submit eligible claims directly to insurers, ensuring all information is accurate and complete.
• Investigate payment delays and take appropriate steps to help resolve issues and secure payment.
• Provide clients with updates on the status of their accounts and answer queries promptly.
• Prepare reports for clients outlining outstanding fees, payment activity, and actions taken to resolve delays.
• Maintain accurate records of communications, actions, and account updates in the company system.
• Collaborate with colleagues to achieve team targets and contribute to department success.
• Utilise company systems and processes to manage accounts efficiently.

Skills

Accounts receivable

Communication

Analytical skills

MS Office (Excel/Outlook)

Tools

Excel

Outlook

Job description

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

About the role:

This role involves managing outstanding claims on behalf of our clients, working closely with insurers and hospitals to secure payment of professional fees. The successful candidate will review accounts, investigate payment delays, and liaise directly with insurance companies, hospital personnel, clients, and their secretaries to resolve queries and progress claims. Building strong relationships with key contacts and providing excellent client service are key aspects of the role.

Responsibilities:

• Review and manage client accounts to ensure outstanding fees and claims are paid as quickly as possible.
• Monitor monthly payment activity and identify accounts that require follow-up or further investigation.
• Contact clients, their secretaries, insurance companies, and hospital contacts to obtain updates, resolve issues, and progress unpaid claims.
• Follow up on outstanding balances by phone, email, and through the company’s internal systems.
• Identify and submit eligible claims directly to insurers, ensuring all information is accurate and complete.
• Investigate payment delays and take the appropriate steps to help resolve issues and secure payment.
• Provide clients with updates on the status of their accounts and answer any queries in a professional and timely manner.
• Prepare reports for clients when required, outlining outstanding fees, payment activity, and any actions being taken to resolve delays.
• Maintain accurate records of all communications, actions taken, and account updates on the company system.
• Work closely with colleagues to achieve team targets and contribute to the overall success of the department.
• Make full use of the company's systems and processes to manage accounts efficiently and effectively.

Desirable (but not essential)

• Experience in healthcare or insurance sector
• Knowledge of the Irish healthcare system or private practice environment
• Fluent professional English, written and spoken
• Ability to work in a high-pressure environment while ensuring all the tasks are done in a timely manner
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent communication and relationship-building abilities.
• Strong attention to detail and accuracy.
• Effective time management and prioritisation skills.
• Ability to work independently and as part of a team.
• Results-driven with a focus on achieving targets and deadlines.

What we offer:

• Performance bonus (Team based)
• Corporate Health insurance with Irish Life
• Pension contribution
• Maternity & Paternity leave (T&C's apply)
• Life Assurance
• Dedicated EAP
• Workcation Options
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Holiday Plus Scheme to purchase additional leave
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work

Additional Information:

• This role is office-based. Hybrid may be an option post probation
• This is a full‑time role, Monday to Friday, 9:00 am- 5:00 pm -no weekends