Junior Patient Administrator

Medserv; Athlone; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Pension

Maternity & Paternity leave

Life Assurance

Gym membership

EAP

Workation options

Holidays and extra leave

Job summary

Medserv in Athlone is seeking a Patient Administrator to join our Remote Practice Management team. You will handle a high volume of calls from patients and medical staff, ensuring queries are resolved and payments processed. You’ll work closely with a Medical Secretary to meet client expectations in a fast-paced environment.

This full-time, office-based role offers a supportive team and opportunities for professional development within a growing Irish company serving Ireland and the UK.

Qualifications

• Strong communication and customer service skills.
• Exceptional attention to detail and time management.
• Previous experience in medical reception, administration, or customer service.
• Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries.
• Familiarity with clinical systems (desirable).
• Ability to work independently and as part of a team.
• Calm under pressure in a fast-paced medical setting.
• Flexible and adaptable, with a willingness to support the team as needed.
• Ability to handle sensitive situations with empathy and quickly build rapport.
• Excellent telephone manner.

Responsibilities

• Managing calls from patients, secretaries, and other medical professionals.
• Resolving customer queries.
• Processing payments.
• Issuing correspondence to patients.
• Scanning & filing sensitive documents.
• Assisting with aspects of clinic management.
• Managing internal and external email queries.
• Working as part of a team.
• Dealing with ad-hoc duties as they arise.

Skills

Strong communication

Customer service

Attention to detail

Time management

Experience in medical reception

Team collaboration

Empathy

Tools

Microsoft Office

Outlook

Clinical systems familiarity

Job description

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

RoleOverview:

Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 - 100 communications) from patients, secretaries and other medical professionals.

Duties&Responsibilities:

• Managingcallsfrompatients,secretaries,andothermedicalprofessionals
• Resolving customer queries
• Processing payments
• Issuingcorrespondencetopatients
• Scanning & filing sensitive documents
• Assistingwithaspectsofclinicmanagement
• Managinginternalandexternalemailqueries
• Workingaspartofateam
• Dealingwithad-hocdutiesastheyarise

Requirements and Skills:

• Strongcommunicationandcustomerserviceskills
• Exceptionalattentiontodetailandtimemanagement
• Previousexperienceinmedicalreception,administration,orcustomerservice(e.g.,hospitality/travelindustry)
• ProficiencyinMicrosoftOfficeandOutlook,withexperiencehandlingphoneenquiries
• Familiaritywithclinicalsystems(desirablebutnotessential)
• Abilitytoworkindependentlyandcollaborativelyaspartofateam
• Calmunderpressureinafast-pacedmedicalsetting
• Flexibleandadaptable,withawillingnesstosupporttheteamasneeded
• Abilitytohandlesensitivesituationswithempathyandquicklybuildrapport
• Excellent telephone manner

What we offer:

• Performance bonus (Team based)

• Corporate Health insurance with Irish Life

• Pension contribution

• Maternity & Paternity leave (T&C's apply)

• Life Assurance

• Gym membership

• Dedicated EAP

• Workcation Options

• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service

• Holiday Plus Scheme to purchase additional leave

• Professional development support

• Regular sports and social events

• Healthy food with comfortable on-site recreational facilities

• Access to tax incentive schemes i.e. commuter schemes and bike to work

Additional Info:

• This is a full-time, office-based role, Monday - Friday.
• All offers of employment are subject to a valid work permit
• Role commences immediately