Product Enablement Lead

Global Payments; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Global Payments is seeking a skilled trainer and coach to elevate the capabilities of our Customer Success teams. You will design, deliver, and continuously improve training on product knowledge, technical guidance, and customer communication to ensure consistency and high service quality.

You will work with cross-functional teams, providing ongoing support, evaluating training impact, and driving improvements across processes and customer experiences.

Qualifications

• Experience designing and delivering training programs.
• Ability to translate complex product updates into clear training content.
• Strong coaching and performance feedback skills.

Responsibilities

• Coach Customer Success teams on product functionality and troubleshooting.
• Create and maintain training materials, knowledge articles, and workshops.
• Collaborate with partners and cross-functional teams to resolve product issues and share best practices.
• Monitor training effectiveness and drive continuous improvement.

Skills

Training delivery

Product knowledge

Coaching

Quality assurance

Stakeholder management

Job description

Global Payments is seeking a skilled trainer and coach to elevate the capabilities of our Customer Success teams. You will design, deliver, and continuously improve training on product knowledge, technical guidance, and customer communication to ensure consistency and high service quality.

You will work with cross-functional teams, providing ongoing support, evaluating training impact, and driving improvements across processes and customer experiences.