Senior Customer Education Leader - Live Programs

Fin; Dublin; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work policy

Descrizione del lavoro

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs, to own the live training program end-to-end and drive customer outcomes. You will design, build, and deliver engaging training experiences, including the flagship Fin Academy Live event, while partnering with Deployment Services and Customer Education teams.

You will regularly present to users, admins, and C-suite audiences, travel for live events, and shape how Fin shows up in the room within a hybrid

Competenze

• 8+ years of training experience, including SaaS or tech environments.
• Strong grasp of adult learning principles and effective live training
• Proven ability to design compelling training content with clear hierarchy
• Ability to explain complex AI concepts clearly to executives and admins
• Experience presenting to large audiences and C-suite audiences
• Excellent program and stakeholder management for large initiatives

Mansioni

• Own the live education program end-to-end: vision, roadmap, metrics
• Design and deliver engaging live experiences: webinars, cohorts, workshops, Fin Academy Live
• Deliver tailored training to Enterprise customers with Deployment Services
• Maintain a cohesive curriculum aligning with customer and company objectives
• Iterate offerings based on feedback to boost onboarding and adoption

Conoscenze

Training experience

SaaS environment

Adult learning principles

Content design

Executive presentation

Communication to C-suite

Program management

Descrizione del lavoro

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs, to own the live training program end-to-end and drive customer outcomes. You will design, build, and deliver engaging training experiences, including the flagship Fin Academy Live event, while partnering with Deployment Services and Customer Education teams.

You will regularly present to users, admins, and C-suite audiences, travel for live events, and shape how Fin shows up in the room within a hybrid