Process Excellence Lead

Land Development Agency; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

The Land Development Agency in Ireland is seeking a Process Manager to lead process excellence within the Business & Transformation Unit. You will analyse current processes, design future-state operating models, and embed continuous improvement to deliver efficiency and measurable outcomes.

You will report to the Senior Manager – Transformation and work with stakeholders, project teams, and IT to ensure governance, systems, and performance metrics align with strategic objectives.

Qualifications

• 5-7 years’ experience in process improvement, business transformation, or operational excellence roles
• Proven experience in process mapping and redesign (e.g. Lean, Six Sigma, BPM methodologies)
• Experience working within structured project delivery or transformation environments
• Strong understanding of governance frameworks and controlled delivery environments

Responsibilities

• Analyse current-state processes to identify inefficiencies, risks, and improvement opportunities
• Facilitate process mapping and design workshops with business stakeholders
• Define, document and support future-state processes, standards, and operating procedures
• Drive process standardisation, consistency, and alignment with organisational governance frameworks
• Establish a structured continuous improvement framework across the organisation
• Identify and prioritise process improvement initiatives aligned to business value
• Design and implement process performance KPIs and metrics to track outcomes and measure success
• Embed a culture of ongoing optimisation and operational excellence
• Collaborate with Project Managers and Business Analysts to enable the effective delivery of transformation programmes
• Provide input into change impact assessments and implementation planning
• Ensure all processes align with the BTO governance framework and organisational standards
• Support governance artefacts preparation (e.g., steering committees, checkpoints)
• Ensure auditability, traceability, and documentation of process changes
• Maintain oversight of process compliance and control effectiveness
• Partner with business owners to define requirements and improvement opportunities
• Facilitate workshops, working groups, and cross-functional collaboration
• Act as a key interface between Business, IT, and Transformation teams
• Communicate process changes clearly to ensure alignment and adoption
• Coordinate the design of current-state and future-state operating processes
• Establish standardised procedures, controls, and process documentation
• Develop and prioritise a continuous improvement roadmap and transformation backlog
• Deliver KPI dashboards, performance analytics, and management reporting
• Provide governance reporting and decision-making support for leadership forums

Skills

Process Excellence

Stakeholder Management

Facilitation

Data-Driven

Communication

Collaboration

Job description

The Land Development Agency in Ireland is seeking a Process Manager to lead process excellence within the Business & Transformation Unit. You will analyse current processes, design future-state operating models, and embed continuous improvement to deliver efficiency and measurable outcomes.

You will report to the Senior Manager – Transformation and work with stakeholders, project teams, and IT to ensure governance, systems, and performance metrics align with strategic objectives.