Proactive Branch Operations Coordinator

Sherry FitzGerald Limited; Cork; On-site; EUR 32,000 - 46,000; Full time

Job summary

Sherry FitzGerald Limited in Cork is seeking a proactive Branch Operations Officer to support daily branch activities and deliver excellent customer service. You will work independently and as part of a team, handling inquiries, coordinating appointments, and ensuring accurate data entry in Agency Cloud.

The role requires strong communication, organisational skills, and a focus on detail. It offers the chance to contribute to smooth branch operations and perform essential administrative duties

Qualifications

• Minimum 2-3 years previous administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail.

Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Deal with all incoming phone, email, and mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times, etc.
• Ensure timely responses and that all details are recorded accurately on the Agency Cloud file.
• Ensure messages and tasks in Agency Cloud are monitored and acted upon.
• Ensure all appointments are confirmed on Agency Cloud.
• Prepare Terms of Engagement and ensure all compliance documentation is on file before a property is made available.
• Prepare MA kits; ensure adequate supply of kits and stock; order stock as required.
• Oversee board orders and ensure items are included in the overview report.
• Prepare content within deadlines for in-house publications and marketing materials.
• Order photos and upload to the Agency Cloud property file.
• Prepare and order in-house brochures using brochure creation platform.
• Book newspaper adverts through Agency Cloud and coordinate with Marketing.
• Publish weekly On View times through web portals.

Skills

MS Office (Word, Excel)

Telephone skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Ownership / initiative

Tools

Agency Cloud

Sage Pay

Job description

Sherry FitzGerald Limited in Cork is seeking a proactive Branch Operations Officer to support daily branch activities and deliver excellent customer service. You will work independently and as part of a team, handling inquiries, coordinating appointments, and ensuring accurate data entry in Agency Cloud.

The role requires strong communication, organisational skills, and a focus on detail. It offers the chance to contribute to smooth branch operations and perform essential administrative duties