Branch Operations Officer (Job Share) - Sutton

Sherry FitzGerald Limited; Sutton; On-site; EUR 32,000 - 42,000; Full time

Job summary

Sherry FitzGerald Limited in Sutton invites applications for a Branch Operations Officer. The role focuses on delivering excellent customer service, supporting the branch manager with daily operations and managing inquiries via phone and email.

You will ensure accurate record-keeping in Agency Cloud and coordinate materials for listings, viewings, and marketing collateral. The position is a five-days-on, five-days-off job share (Wed–Tue), 9:00–17:30 with a one-hour lunch.

Qualifications

• 2–3 years administration experience or equivalent
• Proficient MS Office skills, especially Word and Excel
• Excellent telephone and customer service skills
• Strong communication and interpersonal abilities
• Ability to multitask, meet deadlines and show initiative

Responsibilities

• Provide excellent customer service, representing the Sherry Fitz Way in all dealings
• Support branch manager on daily operational activities for smooth branch functioning
• Handle incoming phone and email queries, arrange viewings and market appraisals
• Record details accurately on Agency Cloud and monitor messages and tasks
• Prepare and manage engagement terms, compliance documents and stock/ promotional materials
• Coordinate advertising, brochures and display materials and assist with weekend viewings

Skills

MS Office

Word

Excel

Customer service

Communication

Multitasking

Attention to detail

Tools

Agency Cloud

Sage Pay

Job description

Sherry FitzGerald have an opportunity for a Branch Operations Officer to join our team in Sutton.

We are looking for a proactive and organised individual to support our branch operations while delivering outstanding customer service. The successful candidate will be capable of working independently, taking initiative, and being a proactive team member. They should possess excellent communication and organisational skills.

This position is a job share working five days on, five days off (working Wednesday to Tuesday) from 9am - 5.30pm with 1 hour for lunch.

Summary of Role & Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Responsible for dealing with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc
• Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
• Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned
• Ensure all appointments are confirmed on Agency Cloud .
• Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
• Prepare MA kits & ensure there is adequate supply of kits, keyrings, listing cover sheets etc and order stock as required.
• Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man.
• Prepare content within given deadlines for all in house publications as required.
• Order photos & download to the relevant Agency Cloud property file.
• Prepare and order in house brochures using brochure creation platform.
• Prepare & book newspaper adverts through Agency Cloud & send to Marketing Department.
• Publish weekly On View times through web portals.
• Update all window displays & ensure display screens in branch are kept updated.
• Ensure all charges relating to a property have been correctly inputted on Agency Cloud i.e. photographer, advertising, brochure, boards etc.
• Request invoices, balancing/transfer accounts & deposit refunds.
• Review Debtors overspend report from accounts on a monthly basis & provide feedback.
• Review Invoices that have been issued by accounts & liaise with Negotiator for approval.
• Liaise with the Accounts Department to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
• Process credit card payments through Sage Pay.
• Process cheques, save to Agency Cloud & send to Accounts Department.
• Monitor and manage petty cash & submit receipts to Accounts on a Monthly basis.
• Support the branch in preparation for Saturday viewings i.e.
  Print Diary, prepare brochures, keys/ alarm codes etc for Part time viewers.
• Distribute weekend viewings numbers to designate regions on a weekly basis.
• Order Stationery, Tea/ Coffee supplies etc for the Branch.
• Adhere to Company Policies & Procedures.

Requirements:

• Minimum 2-3 years previous administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail

Sherry FitzGerald is an equal opportunity employer. All job applicants are considered solely on their ability to do the job and selection criteria will firmly reflect the needs of the job.