Branch Operations & Customer Experience Specialist

Simon Brien Bradley; Cork; On-site; EUR 32,000 - 42,000; Full time

Job summary

Sherry FitzGerald in Cork is seeking a proactive Branch Operations Officer to join our team. You will support daily branch operations and deliver outstanding customer service, with the ability to work independently and take initiative.

The role requires strong communication and organisational skills, with experience in MS Office and agency systems. You will assist with appointments, documentation, and office supplies while maintaining compliance and service standards.

Qualifications

• 2–3 years of administration experience.
• Proficient with MS Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills with multitasking ability.
• Highly motivated, with strong attention to detail.

Responsibilities

• Provide excellent customer service representing the Sherry Fitz Way.
• Support branch manager on daily operational activities.
• Handle incoming phone and email queries and arrange viewings.
• Record details accurately on Agency Cloud files.
• Monitor messages and tasks and ensure actions are taken.
• Confirm all appointments on Agency Cloud.
• Prepare engagement terms and ensure compliance docs are on file.
• Order and stock MA kits, keyrings and listing sheets.
• Oversee board orders and maintain overview reports.
• Prepare content for in-house publications by deadlines.
• Order photos and upload to Agency Cloud property files.
• Prepare and print in-house brochures using the design tool.
• Coordinate newspaper adverts via Agency Cloud and Marketing.
• Publish weekly On View times on web portals.
• Update window displays and display screens in branch.
• Input charges for properties (photographer, advertising, boards).
• Request invoices and balance/transfer accounts and deposits.
• Review debtor overspend reports and provide feedback.
• Review supplier invoices with Negotiator approval.
• Liaise with Accounts to allocate pre-paid advertising and deposits.
• Process credit card payments via Sage Pay.
• Process cheques and save to Agency Cloud, send to Accounts.
• Monitor petty cash and submit receipts monthly.
• Support weekend viewings and regional distribution.
• Adhere to company policies and procedures.

Skills

Customer service

Communication

Organisational skills

Tools

MS Office (Word, Excel)

Sage Pay

Job description

Sherry FitzGerald in Cork is seeking a proactive Branch Operations Officer to join our team. You will support daily branch operations and deliver outstanding customer service, with the ability to work independently and take initiative.

The role requires strong communication and organisational skills, with experience in MS Office and agency systems. You will assist with appointments, documentation, and office supplies while maintaining compliance and service standards.