Branch Administrator - Cork

Simon Brien Bradley; Cork; On-site; EUR 32,000 - 42,000; Full time

Job summary

Sherry FitzGerald in Cork is seeking a proactive Branch Operations Officer to join our team. You will support daily branch operations and deliver outstanding customer service, with the ability to work independently and take initiative.

The role requires strong communication and organisational skills, with experience in MS Office and agency systems. You will assist with appointments, documentation, and office supplies while maintaining compliance and service standards.

Qualifications

• 2–3 years of administration experience.
• Proficient with MS Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills with multitasking ability.
• Highly motivated, with strong attention to detail.

Responsibilities

• Provide excellent customer service representing the Sherry Fitz Way.
• Support branch manager on daily operational activities.
• Handle incoming phone and email queries and arrange viewings.
• Record details accurately on Agency Cloud files.
• Monitor messages and tasks and ensure actions are taken.
• Confirm all appointments on Agency Cloud.
• Prepare engagement terms and ensure compliance docs are on file.
• Order and stock MA kits, keyrings and listing sheets.
• Oversee board orders and maintain overview reports.
• Prepare content for in-house publications by deadlines.
• Order photos and upload to Agency Cloud property files.
• Prepare and print in-house brochures using the design tool.
• Coordinate newspaper adverts via Agency Cloud and Marketing.
• Publish weekly On View times on web portals.
• Update window displays and display screens in branch.
• Input charges for properties (photographer, advertising, boards).
• Request invoices and balance/transfer accounts and deposits.
• Review debtor overspend reports and provide feedback.
• Review supplier invoices with Negotiator approval.
• Liaise with Accounts to allocate pre-paid advertising and deposits.
• Process credit card payments via Sage Pay.
• Process cheques and save to Agency Cloud, send to Accounts.
• Monitor petty cash and submit receipts monthly.
• Support weekend viewings and regional distribution.
• Adhere to company policies and procedures.

Skills

Customer service

Communication

Organisational skills

Tools

MS Office (Word, Excel)

Sage Pay

Job description

Sherry FitzGerald have an opportunity for a Branch Operations Officer to join our team in Cork.

We are looking for a proactive and organised individual to support our branch operations while delivering outstanding customer service. The successful candidate will be capable of working independently, taking initiative, and being a proactive team member. They should possess excellent communication and organisational skills.

Role & Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Responsible for dealing with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc
• Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
• Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned
• Ensure all appointments are confirmed on Agency Cloud.
• Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
• Prepare MA kits & ensure there is adequate supply of kits, keyrings, listing cover sheets etc and order stock as required.
• Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man.
• Prepare content within given deadlines for all in house publications as required.
• Order photos & download to the relevant Agency Cloud property file.
• Prepare and order in house brochures using brochure creation platform.
• Prepare & book newspaper adverts through Agency Cloud & send to Marketing Department.
• Publish weekly On View times through web portals.
• Update all window displays & ensure display screens in branch are kept updated.
• Ensure all charges relating to a property have been correctly inputted on Agency Cloud i.e. photographer, advertising, brochure, boards etc.
• Request invoices, balancing/transfer accounts & deposit refunds.
• Review Debtors overspend report from accounts on a monthly basis & provide feedback.
• Review Invoices that have been issued by accounts & liaise with Negotiator for approval.
• Liaise with the Accounts Department to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
• Process credit card payments through Sage Pay.
• Process cheques, save to Agency Cloud & send to Accounts Department.
• Monitor and manage petty cash & submit receipts to Accounts on a Monthly basis.
• Support the branch in preparation for Saturday viewings
• Distribute weekend viewings numbers to designate regions on a weekly basis.
• Adhere to Company Policies & Procedures

Requirements

• Minimum 2-3 years previous administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail

Sherry FitzGerald is an equal opportunity employer. All job applicants are considered solely on their ability to do the job and selection criteria will firmly reflect the needs of the job.