Privacy-Savvy Support Specialist — Cork Night Shifts

emplify GmbH; Midleton; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Career progression

Onsite gym

Free parking

Private medical insurance

Bike-to-work relief

CSR events

Job summary

TELUS Digital in Cork is seeking Customer Support Specialists to join our new team at the Cork office. You’ll assist customers via chat, email, SMS and phone, troubleshoot issues, and explain privacy concepts in plain language.

This is an onsite role in Mahon with a 2pm–1am shift and a strong path for career growth. You’ll work with a world-leading privacy-focused tech brand, benefit from performance bonuses, private medical insurance after 6 months, gym access, parking, and a collaborative,

Qualifications

• C1/C2 level English (written and spoken).
• Experience in customer support is preferred.
• High attention to detail and strong organizational skills.
• Clear communication and problem-solving abilities.
• Call centre experience is advantageous.
• Ability to learn new tools and workflows quickly.
• Interest in privacy, cybersecurity a bonus.

Responsibilities

• Troubleshoot account, billing, login, subscription and product issues.
• Handle inquiries across chat, email, SMS, and phone channels.
• Explain privacy and security concepts in simple language.
• Escalate complex cases to specialist teams as needed.
• Document interactions and maintain high-quality ticket notes.
• Follow internal workflows, SOPs and escalation processes.
• Meet performance expectations for quality, responsiveness and CSAT.
• Collaborate with cross-functional teams to improve processes.
• Stay updated on product changes and support procedures.
• Handle sensitive customer data with professionalism.

Skills

English proficiency

Customer support experience

Attention to detail

Communication skills

Problem solving

Call centre experience

Learning agility

Privacy/cybersecurity interest

Job description

TELUS Digital in Cork is seeking Customer Support Specialists to join our new team at the Cork office. You’ll assist customers via chat, email, SMS and phone, troubleshoot issues, and explain privacy concepts in plain language.

This is an onsite role in Mahon with a 2pm–1am shift and a strong path for career growth. You’ll work with a world-leading privacy-focused tech brand, benefit from performance bonuses, private medical insurance after 6 months, gym access, parking, and a collaborative,