Privacy Tech Support Specialist – Cork Office

emplify GmbH; Bandon; On-site; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Performance bonus up to 10%

Shift premium for late hours

Onsite gym

Free parking

Private medical insurance (after 6 mth

Career progression

CSR events

Job summary

You'll join a global privacy-focused tech environment offering career progression, benefits, and a collaborative culture. Prior support experience and a passion for privacy are valued.

Qualifications

• C1/C2 level of English (written and spoken).
• Experience in customer support or customer facing role preferred.
• Strong attention to detail and organisational skills, especially with sensitive privacy data.
• Demonstrated communication and problem solving skills.
• Prior call centre experience is advantageous.
• Ability to learn new tools, systems, and workflows quickly.
• Interest in privacy, cybersecurity, and online safety is a bonus.

Responsibilities

• Troubleshoot account, billing, login, subscription and product related issues.
• Handle customer inquiries across chat, email, SMS, and phone channels.
• Explain privacy and security concepts to customers in simple language.
• Escalating complex cases to specialist teams as required.
• Document customer interactions thoroughly and maintain high quality ticket notes.
• Follow internal workflows, SOPs, and escalation processes accurately.
• Meet established performance expectations including quality, responsiveness, and customer satisfaction.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Stay updated on product changes, workflows, and support processes.
• Handle sensitive customer information with professionalism and care.

Skills

English fluency (C1/C2)

Customer support

Attention to detail

Communication skills

Call centre experience

Job description

You'll join a global privacy-focused tech environment offering career progression, benefits, and a collaborative culture. Prior support experience and a passion for privacy are valued.