Principal AI & Bot Experience Architect (Hybrid)

Verizon; Limerick; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health resources

Flexible working arrangements

Education support

Volunteer opportunities

Job summary

Verizon is seeking a Principal Systems Analyst in Ireland to help grow and optimise multimodal AI automation experiences through our Digital Assistant ChatBot/Voice Bot within the Global Roaming and New Revenue Generation Organisation. You will work in the National Customer Service Consumer Group to identify strategic direction and drive execution.

In a hybrid setup, you will lead cross-functional efforts, orchestrate personalization solutions, and ensure high-quality customer experiences while

Qualifications

• Bachelor’s degree (or equivalent) or relevant work experience.
• Experience with AI development tools such as AIM2.0, Dialogflow, IBM Watson, RASA, and/or ChatterBot.
• Professional experience in Telecommunications and Roaming.
• A valid right to work in Ireland. Please note that we are currently unable to support or provide employment permit sponsorship for this role.

Responsibilities

• Communicating strategies and business objectives, as well as project plans and expected outcomes, to employees and stakeholders, and providing regular progress updates to leadership, appropriately escalating issues when necessary.
• Leveraging your thorough knowledge of business rules in customer scenarios to guide the development of customer experiences aligned with the Bot vision and strategy.
• Optimising flows, serving as the single point of contact for new Bot experiences, enhancements, and issue resolution.
• Collaborating with project managers, marketing, Digital Operations, and AI solution vendors to create and execute personalisation solutions.
• Prioritising project activities and coordinating resources to achieve goals.
• Participating in group dialogue and articulating user, business, and/or technical reasoning for detailed design decisions.

Skills

Telecom domain experience

Analytical skills

Executive-level presentations

Stakeholder communication

Critical thinking

Leadership/coordination

Education

Bachelor’s degree or equivalent in a relevant field

Information Systems / Statistics / Analytics/BI emphasis

Tools

AIM2.0

Dialogflow

IBM Watson

RASA Stack

ChatterBot

Job description

Verizon is seeking a Principal Systems Analyst in Ireland to help grow and optimise multimodal AI automation experiences through our Digital Assistant ChatBot/Voice Bot within the Global Roaming and New Revenue Generation Organisation. You will work in the National Customer Service Consumer Group to identify strategic direction and drive execution.

In a hybrid setup, you will lead cross-functional efforts, orchestrate personalization solutions, and ensure high-quality customer experiences while