Technical Delivery Lead - AI & Transformation

HRM Search Partners; Waterford; Remote; EUR 85,000 - 110,000; Full time

Job summary

HRM has been retained to appoint a Technical Delivery Lead - AI & Transformation for an international organisation investing heavily in AI, automation and digital transformation. The role centers on delivering next‑generation AI and automation solutions with emphasis on conversational AI, voice tech and digital customer engagement.

Working within the AI & Transformation function, you will own technical delivery from design through development, integration, testing and deployment, combining

Qualifications

• Experience delivering automation or digital transformation projects.
• Ability to translate architectures into delivery plans and manage risk.
• Strong stakeholder management and mentoring skills.

Responsibilities

• Lead end-to-end technical delivery of AI and transformation initiatives across projects.
• Translate requirements into detailed technical plans and ensure feasible architectures.
• Hands-on development, prototyping, integration and troubleshooting in contact centre tech.
• Mentor automation engineers and establish development standards.
• Collaborate with stakeholders, partners and clients to deliver live solutions.
• Evaluate new AI technologies to improve performance and customer experience.
• Develop scalable delivery playbooks for rapid AI-enabled deployments.
• Ensure smooth transition into live operations with documentation and support.

Skills

Delivery leadership

Stakeholder management

Mentoring engineers

Communications

Healthcare/regulated experience

Tools

Genesys Cloud

CCaaS platforms

Genesys Architect

APIs & integrations

Generative AI

Job description

HRM has been retained to appoint a Technical Delivery Lead - AI & Transformation for an international organisation investing significantly in AI, intelligent automation and digital transformation.

This is an opportunity to play a central role in delivering next‑generation AI and automation solutions, with a particular focus on conversational AI, voice technology and digital customer engagement.

Working within a growing AI & Transformation function, the successful candidate will take ownership of technical delivery from solution design through development, integration, testing and deployment. The role combines hands‑on technical expertise with delivery leadership, ensuring innovative solutions translate into scalable, reliable operational capabilities.

Key Responsibilities

• Lead the end‑to‑end technical delivery of AI, conversational automation and digital transformation initiatives across multiple concurrent projects.
• Translate solution architectures and business requirements into detailed technical delivery plans, ensuring feasibility, scalability and successful implementation.
• Take a hands‑on role in solution development, prototyping, integration and troubleshooting, particularly across contact centre technologies and AI platforms.
• Guide and mentor a small team of automation engineers, establishing strong standards for development, testing, security and documentation.
• Collaborate with internal stakeholders, technology partners and client‑facing teams to manage technical dependencies and deliver solutions into live environments.
• Evaluate emerging AI technologies and automation capabilities, identifying opportunities to improve operational performance and customer experience.
• Develop repeatable implementation frameworks and delivery playbooks to support the efficient scaling of AI‑enabled solutions.
• Ensure effective transition into live operations, including technical documentation, support processes and ongoing performance optimisation.

Experience & Expertise

The successful candidate will bring a strong technical background combined with proven experience delivering complex automation or digital transformation projects.

We are particularly interested in candidates who can demonstrate:

• Experience delivering conversational AI, voice automation, contact centre technology or intelligent workflow automation solutions.
• Strong technical knowledge of Genesys Cloud, CCaaS platforms or enterprise telephony technologies, with exposure to Genesys Architect, bot flows, APIs or integrations particularly advantageous.
• Practical experience with generative AI, large language models and emerging AI automation technologies.
• A track record of translating technical designs into scalable solutions successfully deployed in live operational environments.
• Experience leading or mentoring technical teams while remaining actively involved in development and delivery.
• Strong stakeholder management skills, with the ability to communicate technical concepts, manage competing priorities and influence delivery outcomes.
• Experience within healthcare technology, regulated environments, managed services or enterprise digital transformation would be advantageous but is not essential.

Why Consider This Opportunity?

This appointment offers the opportunity to contribute directly to a significant AI and digital transformation agenda within an international business.

The successful candidate will have the autonomy to influence technical delivery standards, shape scalable automation capabilities and work with emerging technologies at the forefront of conversational AI and intelligent customer engagement.

The position is remote-based in Ireland or the UK, offering the opportunity to collaborate with international stakeholders and technology partners.