Hybrid Global Roaming Tech Support Engineer

Verizon; Limerick; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Health and well-being resources

Flexible working arrangements

Education assistance

Volunteer opportunities

Job summary

Verizon in Ireland is seeking a Technical Support Engineer to deliver best-in-class support for employees and manage complex hardware/software issues. You will research, implement solutions, and train users across the Global Roaming and New Revenue Generation org.

Responsibilities include analyzing systems, answering inquiries, developing training materials, and recommending improvements to technology. Hybrid work with office and home days.

Qualifications

• Bachelor's degree or equivalent in a technical field or relevant experience.
• Experience with network components including Routing and Switching, VoIP, UC, and telecom systems.
• Right to work in Ireland; sponsorship not provided for this role.

Responsibilities

• Provide best-in-class technical support and customer service to employees.
• Research and implement solutions for complex network and device issues.
• Create training materials and procedures for company hardware and software.
• Evaluate software/hardware and propose improvements or upgrades.
• Prepare setup instructions for equipment installation and support.
• Diagnose and troubleshoot escalated technical issues on computers and mobile devices.

Skills

Technical support

Customer service

Networking

VoIP

Troubleshooting

Training

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Tools

Active Directory

VoIP systems

Unified Communications

Job description

Verizon in Ireland is seeking a Technical Support Engineer to deliver best-in-class support for employees and manage complex hardware/software issues. You will research, implement solutions, and train users across the Global Roaming and New Revenue Generation org.

Responsibilities include analyzing systems, answering inquiries, developing training materials, and recommending improvements to technology. Hybrid work with office and home days.