Prestige Beauty Counter Lead & Team Coach

The Estée Lauder Companies; Leinster; On-site; EUR 42,000 - 65,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service, and store operations.

You will coach staff, align with business plans, and execute events to recruit and retain customers, while maintaining exceptional customer relationships and a high-performing team. This role offers progression within prestige beauty and exposure to strategic planning.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills.
• Results oriented with drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Sense of others' development needs and Bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and events.
• Drive customer relationship management and the leadership of a high performing team.
• Progress a first level management role with exposure to business planning and consumer insights.

Skills

Communication

Customer service

Leadership

Coaching

Team management

Goal oriented

People development

Detail oriented

Autonomous work

Proactive

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service, and store operations.

You will coach staff, align with business plans, and execute events to recruit and retain customers, while maintaining exceptional customer relationships and a high-performing team. This role offers progression within prestige beauty and exposure to strategic planning.