Personal Lines Account Handler

Gallagher; Kilkenny; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Ireland is seeking a Personal Lines Account Handler to join our Kilkenny team. In this full-time, permanent role you will support clients with their personal insurance needs, turning enquiries into policies and delivering accurate, compliant service.

You will work closely with colleagues to assess client needs, present quotes, and follow up on enquiries. Strong communication, CRM proficiency, and an organised approach to deadlines are essential for building long-term relationships and

Qualifications

• APA qualification required.
• Experience in a similar role is advantageous.
• Experience working towards sales targets with strong customer service.
• Ability to communicate clearly by phone and in writing.
• Ability to explain cover, pricing and policy details in simple, accurate language.
• Organised approach to managing multiple tasks and deadlines.
• Willing to complete CPD requirements and maintain Minimum Competency Code.
• Proficient with CRM systems and Microsoft Office.

Responsibilities

• Handle inbound and outbound sales calls to convert leads into policies.
• Assess client needs and recommend suitable insurance products.
• Prepare and present quotes with clear cover explanations.
• Follow up on enquiries and quotes to improve conversion rates.
• Contact clients about policy renewals and continued cover.
• Identify opportunities to upsell or cross-sell products.
• Manage lapsed policies and re-engage clients.
• Support clients with queries, complaints or escalations.
• Build long-term client relationships with reliable service.
• Maintain records of interactions, quotes and sales in the CRM.
• Stay updated on insurance products, pricing and compliance.
• Collaborate with Regional Sales Manager to meet targets.

Skills

APA qualification

CRM experience

Customer service experience

Sales target experience

Education

APA qualification

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher Ireland is looking for a Personal Lines Account Handler to join our team in Kilkenny, Ireland. This is a full-time, permanent role. You'll support clients with their personal insurance needs, help turn enquiries into policies, and work as part of a team that values clear communication, accuracy and compliance.

How You'll Make An Impact

• Handle inbound and outbound sales calls to speak with prospective clients and convert leads into policies.
• Assess client needs and recommend suitable insurance products.
• Prepare and present quotes, explaining cover details and benefits clearly and accurately.
• Follow up on enquiries and quotes promptly to help improve conversion rates.
• Contact existing clients to discuss policy renewals and support continued cover.
• Identify opportunities to upsell or cross-sell additional products or services.
• Manage lapsed or at-risk policies and work to re-engage clients.
• Support clients with queries, complaints or escalations in a professional and timely way.
• Build long-term client relationships through a reliable and trustworthy service.
• Keep all sales and retention activity in line with regulatory requirements and Gallagher policies.
• Maintain accurate records of client interactions, quotes and sales using the CRM system.
• Stay up to date with changes in insurance products, pricing and compliance requirements.
• Work closely with the Regional Sales Manager and team members to help achieve shared targets.
• Contribute to team meetings and share ideas or best practice

About You

• APA qualification.
• Previous experience in a similar role is an advantage.
• Experience working towards sales targets while giving clear customer service.
• Able to build rapport with clients and communicate clearly by phone and in writing.
• Able to explain cover, pricing and policy details in simple, accurate language.
• Organised approach to managing multiple tasks and deadlines.
• Able to resolve client concerns in a practical and professional way.
• Willing to complete the relevant annual CPD requirement and maintain Minimum Competency Code requirements.
• Comfortable using CRM systems and Microsoft Office Suite

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)