Personal Lines Execuitve

Arthur J. Gallagher & Co. (AJG); Ireland; Remote; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development opportunities

Collaborative culture

Job summary

Gallagher Ireland is seeking a Personal Lines Executive to join our team in Ireland. This full-time, permanent role supports clients with personal insurance needs, managing renewals and delivering excellent service. The ideal candidate is organized, detail-oriented, and customer-focused.

You will handle calls, advise on products, and maintain client records while staying informed about market trends and regulatory changes. A proactive approach and CPD commitment are required.

Qualifications

• APA qualification or willingness to obtain one.
• Experience in personal lines insurance or customer service is an advantage.
• Strong communication and organisational abilities.

Responsibilities

• Handle inbound and outbound calls to assist clients with personal insurance needs.
• Manage renewals, ensuring policies are updated and issued on time.
• Provide advice on suitable insurance products and services.
• Build and maintain relationships as the main client contact.
• Identify cross-sell or upsell opportunities and resolve issues promptly.
• Maintain accurate client records and ensure regulatory compliance.

Skills

Communication skills

Organisational skills

Problem solving

Customer service

CRM systems

Proactive mindset

CPD compliance

Education

APA qualification

Tools

CRM systems

Microsoft Office Suite

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher Ireland is seeking a Personal Lines Executive to join our team in Ireland. This is a full-time, permanent role where you will play a key part in supporting our clients with their personal insurance needs. You'll work closely with clients to provide tailored insurance solutions, manage renewals, and ensure a seamless customer experience. This role is ideal for someone who is organised, detail-oriented, and passionate about delivering excellent service.

How you'll make an impact

In this role, you will:

• Handle inbound and outbound calls to assist clients with their personal insurance needs.
• Manage the renewal process, ensuring policies are updated and issued accurately and on time.
• Provide advice and guidance to clients on suitable insurance products and services.
• Build and maintain strong relationships with clients, acting as their main point of contact for queries and support.
• Identify opportunities to cross-sell or upsell additional products that meet client needs.
• Resolve client issues and complaints in a professional and timely manner.
• Maintain accurate client records and ensure compliance with regulatory and company standards.
• Stay informed about market trends, competitor products, and regulatory changes.

About you

Here's what you'll bring to the role:

• An APA qualification (or willingness to obtain one).
• Previous experience in personal lines insurance or a similar customer service role is an advantage.
• Strong communication skills, with the ability to explain complex information in simple terms.
• Excellent organisational skills and the ability to manage multiple tasks effectively.
• A proactive and solution-focused approach to resolving client queries.
• Proficiency in using CRM systems and Microsoft Office Suite.
• A commitment to ongoing professional development and meeting CPD requirements.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)