Personal Injury Claims Handler

360 Search; Dublin; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

Remote option

Career progression

Mentorship culture

Job summary

360 Search represents a leading player in the Irish insurance sector, hiring a Personal Injury Claims Handler in Dublin. You will manage a diverse claims portfolio from notification to settlement, including motor, fleet, public liability, and private client cases.

In this hybrid role, you will negotiate settlements, support junior colleagues, and work closely with MGAs and insurers to ensure efficient cycles and compliant reporting.

Qualifications

• Minimum 3 years of hands-on experience in personal injury claims handling within the Irish market.
• Strong knowledge of the Irish litigation process and successful settlement negotiations.
• Understanding of key insurance databases, industry systems, and Irish regulatory standards.
• Excellent communication and stakeholder management to build trust with claimants, insurers, and legal professionals.

Responsibilities

• End-to-End Portfolio Management: manage claims from initial notification to final settlement.
• Litigation & Settlement Negotiation: proactively negotiate settlements and manage litigation processes.
• MGA & Insurer Collaboration: liaise between MGAs and insurers, ensuring reporting accuracy.
• Efficient Cycle Management: drive claims progression with 60-day lifecycle targets and 28–30 day settlements.
• Mentorship & Support: mentor junior team members to foster development.

Skills

Irish claims experience

Litigation knowledge

Negotiation

Regulatory compliance

Stakeholder management

Education

CIP/MDI/ACII qualification

Tools

Insurance databases

Job description

Are you a skilled claims professional looking to elevate your career within a dynamic, forward-thinking team? 360 Search is delighted to represent a leading player in the Irish insurance claims sector as they embark on an exciting phase of strategic expansion. Driven by market shifts and prestigious new insurer partnerships, this organisation is growing its personal injury team in Dublin. As a Personal Injury Claims Handler, you will play a pivotal role in managing a diverse portfolio of injury-related claims stemming from motor, fleet, private client, and public liability cases. Working within a collaborative, hybrid environment, you will take ownership of the full claim lifecycle, ensuring fair settlements while helping to mentor junior colleagues in a supportive, professional atmosphere.

Key Responsibilities

• End-to-End Portfolio Management: Manage a diverse portfolio of personal injury claims originating from motor, fleet, private client, and public liability cases from initial notification through to final settlement.
• Litigation & Settlement Negotiation: Proactively negotiate settlements and manage litigation processes, ensuring optimal, cost-effective outcomes in line with Irish civil liability frameworks.
• MGA & Insurer Collaboration: Act as a key liaison between MGAs and insurers, maintaining strong stakeholder relationships and utilising various industry databases and systems to ensure seamless reporting.
• Efficient Cycle Management: Drive claims progression efficiently, aiming to maintain an average claim lifecycle of 60 days, with damage settlements targeted within the 28-to-30-day range.
• Mentorship & Support: Share your expertise to support and mentor junior team members, helping to foster a high-performance culture focused on continuous development.

Required Skills & Experience

• Irish Claims Expertise: You must possess a minimum of 3 years of hands-on experience in personal injury claims handling specifically within the Irish market.
• Litigation & Negotiation Skills: Strong practical knowledge of the Irish litigation process and a proven track record of successful settlement negotiations.
• Regulatory & System Familiarity: Sound understanding of key insurance databases, industry systems, and Irish regulatory compliance standards.
• Communication & Collaboration: Excellent communication, negotiation, and stakeholder management skills, with the ability to build trust with claimants, insurers, and legal professionals.
• Dublin-Based / Hybrid Ready: Located in or around Dublin, with a desire to work in a hybrid setup (please note that visa sponsorship is not available for this permanent, full-time position).

Nice-to-Have

• High-Volume Claims Management: Experience managing high-volume claims portfolios (ideally carrying 150 to 200 active claims per handler).
• Industry Qualifications: Progress towards or completion of relevant CIP, MDI, or ACII qualifications.

What We Offer / Why Join

By joining 360 Search’s client on a permanent, full-time basis, you will benefit from a highly competitive base salary and a comprehensive rewards package. You will enjoy a modern hybrid working structure, with the potential for fully remote working arrangements for the right candidate. Beyond the day-to-day, this role offers genuine, structured career progression opportunities within a growing business that values mentorship, professional development, and a healthy work-life balance.