Liability Claims Adjuster

HDI; Dublin; On-site; EUR 48,000 - 66,000; Full time

Job summary

HDI in Ireland seeks a Claims Adjuster to manage a varied portfolio of liability claims from first notification through to settlement, within the company’s claims handling standards. The role covers lead and follow claims, oversight of third-party administrators, and reviewing MI to identify trends, performance insights and improvement opportunities.

This is a technical role with stakeholder management and data-driven decision making.

Qualifications

• Liability claims handling experience on a lead basis.
• Experience of reviewing and managing MI.
• Experience of the Irish Market in public liability, products liability, and employers liability matters.
• Experience of litigated and non-litigated claims.
• Experience of Courts / Mediations / Arbitrations.
• Good general knowledge and understanding of insurance principles.
• General awareness of current regulation and market issues.
• Good working knowledge of coverage provided under general public, products and employers liability policies.
• Understanding and good working knowledge of current and relevant law.
• Prior experience in handling first-party claims, such as property, engineering or construction claims, would be beneficial but is not essential.

Responsibilities

• To undertake an initial evaluation of cause of loss to determine whether a claim is covered and what further information may be required.
• To decide the Company’s response to claims, based on correct interpretation of policy and underwriting documentation; investigating, negotiating and settling claims within statutory and company guidelines. This includes coverage analysis and policy determination.
• To assist in the process for setting accurate, realistic and timely claim reserves to enable management to assess the company exposure.
• To liaise variously with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs as appropriate for claims service and investigation.
• To review MI for accuracy and liaise with TPAs, loss adjusters and other parties as required to ensure the MI accurately reflects the claims data.
• To liaise variously with underwriters & risk managers, finance, management, Home Office and with network (Servicing and/or Producing offices) as and when relevant for informational, procedural or authority reasons.
• To maintain accurate records for auditing and regulatory purposes, preparing reports as necessary.
• To ensure accurate entry of claims data into Company systems to enable precise reporting on the nature and financial impact of the claims portfolio and to assist in the preparation of MI.
• To proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the team and/or department.
• To undertake any other tasks as requested by your Liability Claims Manager and the Head of Liability Claims in order that the team achieve its objectives.
• To assist in the management of international programs (Servicing and/or Producing office) by liaising with the network, clients, brokers, loss adjusters, solicitors and experts as appropriate to ensure an efficient claims service and the provision of correct and accurate claims data.

Skills

Liability claims handling

MI review

Irish market knowledge

Litigated/Non-litigated

Courts/Mediations/Arbitrations

Insurance principles

Regulatory awareness

Policy coverage understanding

First-party claim handling

Job description

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

The role

We are looking for a Claims Adjuster to manage a varied portfolio of liability claims from first notification through to settlement, within their claims handling authority and in line with our claims handling standards.

The role will involve handling both lead and follow claims, including some technically complex matters.The successful candidate will also support the oversight of third-party administrators, review claims management information, and analyse data to identify trends, performance insights and opportunities for improvement.

This is a varied role suited to someone who enjoys technical claims handling, stakeholder management and using data to support effective decision-making.

Key accountabilities

• To undertake an initial evaluation of cause of loss to determine whether a claim is covered and what further information may be required.
• To decide the Company’s response to claims, based on correct interpretation of policy and underwriting documentation; investigating, negotiating and settling claims within statutory and company guidelines. This includes coverage analysis and policy determination.
• To assist in the process for setting accurate, realistic and timely claim reserves to enable management to assess the company exposure.
• To liaise variously with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs as appropriate for claims service and investigation.
• To review MI for accuracy and liaise with TPAs, loss adjusters and other parties as required to ensure the MI accurately reflects the claims data.
• To liaise variously with underwriters & risk managers, finance, management, Home Office and with network (Servicing and/or Producing offices) as and when relevant for informational, procedural or authority reasons.
• To maintain accurate records for auditing and regulatory purposes, preparing reports as necessary.
• To ensure accurate entry of claims data into Company systems to enable precise reporting on the nature and financial impact of the claims portfolio and to assist in the preparation of MI.
• To proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the team and/or department.
• To undertake any other tasks as requested by your Liability Claims Manager and the Head of Liability Claims in order that the team achieve its objectives.
• To assist in the management of international programs (Servicing and/or Producing office) by liaising with the network, clients, brokers, loss adjusters, solicitors and experts as appropriate to ensure an efficient claims service and the provision of correct and accurate claims data.

Skills & experience

• Liability claims handling experience on a lead basis;
• Experience of reviewing and managing MI;
• Experience of the Irish Market in public liability, products liability, and employers liability matters;
• Experience of litigated and non-litigated claims;
• Experience of Courts / Mediations / Arbitrations;
• Good general knowledge and understanding of insurance principles;
• General awareness of current regulation and market issues;
• Good working knowledge of coverage provided under general public, products and employers liability policies;
• Understanding and good working knowledge of current and relevant law;
• Prior experience in handling first-party claims, such as property, engineering or construction claims, would be beneficial but is not essential.

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.