Motor Bodily Injury Claims Handler

Allianz; Dublin; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Working from home allowance

Onsite gym

Free lunches

Staff parking

Job summary

Allianz Ireland is recruiting a Motor Bodily Injury Claims Handler in Dublin to proactively manage a portfolio of bodily injury claims from notification to settlement. You will join a team of technical experts reporting to the Motor Injury Claims manager, contributing to high standards of collaboration.

The role emphasizes exceptional customer service, compliance with regulatory requirements, and efficient workflow management within a hybrid working model in Dublin.

Qualifications

• Minimum of 3 years Bodily Injury Claims handling experience.
• CIP, Dip CII, Grandfathered or ACII qualification.
• Proven track record of excellent customer service delivery and strong communication skills.
• Advanced understanding of technical claims processes and procedures.
• Experience of handling litigated claims.
• Desirable: Third level qualification.
• Desirable: Understanding of Data Analytics or AI principles advantageous.

Responsibilities

• Proactive management of claims while delivering exceptional customer service to internal and external customers.
• Handle claims in line with Allianz's claims handling requirements and regulatory requirements (e.g., Consumer Protection Code, GDPR).
• Manage daily workflow to ensure customer charters are met.
• Interpret and establish policy cover.
• Evaluate liability through desktop investigation and external resources.
• Evaluate Allianz's potential financial exposure and ensure adequate reserves.
• Negotiate settlements with claimants and solicitors.
• Handle litigation files requiring Court attendance for hearings and settlements.
• Identify potential fraud and escalate to SIU when appropriate.
• Maintain effective internal and external relationships.

Skills

Bodily Injury Claims handling

Customer service

Communication skills

Litigation handling

Education

CIP/Dip CII/ACII

Third level qualification

Job description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing.

The Opportunity

We are recruiting for a Motor Bodily Injury Claims Handler to join our team, based in Dublin. Your role will involve the pro-active handling and management of a portfolio of bodily injury claims from notification through to settlement.

Reporting to the Motor Injury Claims manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration.

Key Responsibilities:

• Proactive management of claims while demonstrating exceptional customer service, to both internal & external customers
• Handle claims in line within Allianz’s claims handling requirements and regulatory requirements e.g. Consumer Protection Code, GDPR
• Manage daily workflow to ensure customer charters are met
• Interpret and establish policy cover
• Evaluate liability through desktop investigation and the instruction of external resources
• Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
• Negotiate settlement of claims directly with claimants and solicitors
• Handle litigation files that will require Court attendance for hearings, settlement and other consultations
• Identify instances of potential fraud; elevate cases to the SIU team where appropriate
• Maintain effective internal and external relationships

Essential Requirements :

• Minimum of 3 years Bodily Injury Claims handling experience
• CIP, Dip CII, Grandfathered or ACII qualification.
• Proven track record of excellent customer service delivery and strong communication skills
• Advanced understanding of technical claims processes and procedures
• Experience of handling litigated claims.

Desirable Requirements:

• Third level qualification.
• At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role may not require specific expertise in Data Analytics or Artificial Intelligence (AI) technologies, having an understanding of their principles and practical uses would be advantageous.

Our Benefits:

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

#LI-Hybrid This is a hybrid remote/in-office role

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice: To be added to all MCC/F&P/CF roles

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements. See Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website at Individual Accountability Framework | Central Bank of Ireland.

104351 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.