People Services Advisor

Primark; Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

27 days leave

Bank holidays

Tax Saver Tickets

Fitness centre

Subsidised cafeteria

Job summary

Primark is seeking a People Services Advisor to join our People & Culture team on an 8-month FTC. You will be the first point of contact for colleagues and managers, coordinating onboarding and processing HR transactions with accuracy and discretion.

You’ll collaborate across P&C, GBS, Payroll and Talent Acquisition to deliver consistent service, maintain confidential records, and support process improvements while ensuring GDPR compliance and data integrity.

Qualifications

• Previous experience in an operational HR role or colleague support
• Excellent customer service orientation and communication skills
• Strong understanding of HR processes and policies
• Ability to resolve issues and process transactions accurately and efficiently
• Experience with HR systems and handling high-volume P&C queries
• Knowledge of relevant employment legislations

Responsibilities

• Serve as the first point of contact for People & Culture queries, providing expert support and guidance to colleagues and managers
• Manage onboarding activities, including offer processing, onboarding coordination and ensuring a seamless employee experience
• Process HR transactions accurately and in line with policies, procedures, compliance requirements, and SLAs
• Collaborate with stakeholders across P&C, GBS, Payroll and Talent Acquisition to ensure efficient and consistent service delivery
• Maintain high standards of data accuracy, confidentiality, and GDPR compliance while managing employee records
• Support continuous improvement by identifying process enhancements and helping implement new systems and workflows

Skills

HR experience

Customer service

HR processes

Issue resolution

HR systems

Employment law

Job description

People Services Advisor (8 months FTC)

Because people are more than just your day job. Connect, our way.

People and Culture at Primark

Our team has created a workplace of inspiration and growth. Be a part of building an inclusive and empowering culture, where every colleague's unique abilities are recognised and celebrated. Collaborate with a team committed to the wellbeing of our workforce and define what it means to work at Primark.

What You'll Get

The work you do shapes the impact we have. We're focused on providing you with the culture to reach your potential. Your wellbeing is our top priority.

Let's talk lifestyle: 27 days of leave, plus bank holidays and if you want, you can buy 5 more.

Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You'll Do As a People Services Advisor

• Serve as the first point of contact for People & Culture queries, providing expert support and guidance to colleagues and managers.
• Manage onboarding activities, including offer processing, onboarding coordination, and ensuring a seamless employee experience.
• Process HR transactions accurately and in line with policies, procedures, compliance requirements, and service level agreements.
• Collaborate with stakeholders across P&C, GBS, Payroll, and Talent Acquisition to ensure efficient and consistent service delivery.
• Maintain high standards of data accuracy, confidentiality, and GDPR compliance while managing employee records and documentation.
• Support continuous improvement by identifying process enhancements, maintaining knowledge resources, and helping implement new systems and workflows.

What You'll Bring

• Previous experience working in an operational HR role, shared service, or colleague support role
• Excellent customer service orientation and communication skills
• Strong understanding of HR processes and policies
• Ability to resolve issues and process transactions accurately and efficiently
• Experience with HR systems and technologies and high-volume P&C queries
• Knowledge of relevant employment legislations

Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours.

About Primark

At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

Our Values

Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline how we work with each other, our suppliers, and our partners. We want to continue to create amazing cultures across Primark and need everyone to play their part in making this happen by living our values.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.