Patient Coordinator (Part-time) - Limerick

Eden Medical Clinic; Limerick; On-site; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount (T&Cs)

Job summary

Eden Medical Clinic is seeking an exceptional Patient Coordinator in Limerick. The role is part-time, 6–8 hours weekly, with evening shifts on Wednesdays and Fridays.

You will manage diary appointments, handle patient queries via phone, email and messages, and ensure a welcoming, efficient patient experience. Benefits include training on our sales process and systems, with travel and accommodation coverage for occasional cross-location duties.

Qualifications

• 3+ years in customer service or admin roles.
• Experience in a clinic setting is an advantage.
• Knowledge of KPI tracking is desirable.

Responsibilities

• Schedule appointments and manage patient queries via phone, messages and emails.
• Assist patients with check-in and check-out to ensure a friendly visit.
• Provide team support and cover across locations when needed.

Skills

Customer service

Strong communication

Time management

Organisation

Computer literacy

Multitasking

Team player

Education

Leaving Certificate

Medical Admin/Dental Nursing qualification

Job description

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Limerick location. This role is Part Time 6-8 hours a week working every Wednesday and Friday evening.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy
• Passion for helping and connecting with people to build trust and a good rapport.
• Ability to plan and manage time effectively and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner
• Computer literate
• Being able to adapt to change.

Job type

Part-time following 6 month probationary period.

Experience

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPI's desirable

Education

• Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems and treatments.

Benefits

• Employee discount (T&Cs)

Job Type

This role is Part Time 6-8 hours a week working every Wednesday and Friday evening.

Salary

€14.15-€16.00 per hour