Treatment Coordinator – Truly Drogheda

Truly Dental; Drogheda; Hybrid; EUR 32,000 - 43,000; Full time

Job summary

Truly Dental Drogheda is seeking a Treatment Coordinator to guide patients through treatment options, present plans with clarity and empathy, and help convert consultations into accepted treatments.

This full-time, hybrid role based at our Drogheda clinic requires 2+ years in patient-facing sales or coordination, CRM literacy, and a patient-first, KPI-driven mindset. Training provided; right to work in Ireland or the UK.

Qualifications

• 2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred).
• Ability to discuss clinical treatments with confidence (training provided).
• A sales-driven mindset paired with empathy; ethical conversion is non-negotiable.
• Comfortable with KPIs, targets, and conversion metrics.
• CRM and practice management software literacy.
• Right to work in Ireland or the UK.

Responsibilities

• Conduct treatment plan consultations with patients post-clinical assessment.
• Present treatment options, fees, and finance plans clearly and ethically.
• Follow up with patients to support their decision-making journey.
• Track conversion metrics and pipeline in CRM.
• Liaising with the clinical team to refine treatment plans.
• Support the Practice Manager on patient experience initiatives.

Job description

Patient Experience · Truly Drogheda, Drogheda, Ireland

Treatment Coordinator – Truly Drogheda

So many amazing things start with a smile. As a Truly Treatment Coordinator, you'll guide patients to the confident yes that changes everything.

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 200+ professionals.

Why Join Truly Dental?

Work in a modern, technology-driven clinical environment

Join a supportive team where collaboration and learning matter

Be part of a growing international dental group

Opportunity for long-term career development

Make a real impact on patient experience every day

Get a feel for our team and culture before applying:

The Treatment Coordinator is the bridge between our clinical team and patients, deciding on treatment. You'll present treatment plans with clarity and empathy, help patients understand their options (including finance), and convert consultations into accepted treatments — always with care and integrity.

Key Responsibilities

Conducting treatment plan consultations with patients post-clinical assessment

Presenting treatment options, fees, and finance plans clearly and ethically

Following up with patients to support their decision-making journey

Tracking conversion metrics and pipeline in CRM

Liaising with the clinical team to refine treatment plans

Supporting the Practice Manager on patient experience initiatives

What We're Looking For

2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred)

Ability to discuss clinical treatments with confidence (training provided)

A sales-driven mindset paired with empathy, ethical conversion is non-negotiable

Comfortable with KPIs, targets, and conversion metrics

CRM and practice management software literacy

Right to work in Ireland or the UK

Important Details Before Applying

This is a full-time, hybrid role based at our Drogheda, Co. Louth practice.

Typical working pattern may include early starts or late finishes to cover clinic opening hours; flexibility is required.

The role requires weekend or bank holiday cover depending on operational needs.

Applicants must have the right to work in the country specified in the vacancy.