Patient Access Scheduler — Fast-Paced Hospital Support

Beacon Hospital; Dublin; On-site; EUR 28,000 - 42,000; Full time

Job summary

Beacon Hospital in Dublin is seeking a Patient Services Scheduling Agent to facilitate patient access by accurately scheduling appointments and managing related admin tasks. You will handle high volumes of calls, manage fax/email/online bookings, and coordinate changes to appointments while maintaining professional communications with hospital staff and physicians.

The role requires strong keyboard skills, MS Office proficiency, and a patient-focused approach within a busy hospital environment.

Qualifications

• 2 years experience in customer facing administrative roles.
• Computer literacy including MS Excel & Word.
• Healthcare experience desirable.
• Excellent keyboard skills (50 wpm).
• Excellent verbal communication skills.

Responsibilities

• Answer phones and queries; schedule procedures.
• Handle high call volumes and manage fax, emails, and online bookings.
• Provide customer-focused service and support multi-tasking and prioritisation.
• Coordinate appointment changes by cancelling/re-scheduling as needed.
• Maintain professional communication with hospital staff and referring physicians.
• Utilise IT systems for scheduling and data entry; train new staff where needed.

Skills

Customer service

Typing 50 wpm

MS Office

Verbal communication

Time management

Education

Leaving Certificate

Tools

MS Excel

MS Word

ECDL

Job description

Beacon Hospital in Dublin is seeking a Patient Services Scheduling Agent to facilitate patient access by accurately scheduling appointments and managing related admin tasks. You will handle high volumes of calls, manage fax/email/online bookings, and coordinate changes to appointments while maintaining professional communications with hospital staff and physicians.

The role requires strong keyboard skills, MS Office proficiency, and a patient-focused approach within a busy hospital environment.