Allied Health Admin: Patient Scheduling & Liaison (Temp)

Blackrock Health Group; Galway; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Blackrock Health Galway Clinic is seeking an Allied Health Administrator to support the radiology department, ensuring smooth patient flow and accurate records. This temporary role runs for 12 months and requires 37 hours per week, combining frontline reception duties with clerical tasks.

You will coordinate appointments, manage patient accounts, assist with referrals and pre-authorisation, and act as a liaison between patients and clinical staff.

Competenze

• Previous experience in a similar role is highly desirable.
• Strong customer service and interpersonal communication skills.
• Organisational skills to manage a high volume of patient flow and appointments.
• Empathy and patience when interacting with patients who may be anxious or in pain.
• Problem-solving abilities to handle scheduling conflicts or urgent issues effectively.
• Ability to multi-task and prioritise effectively.
• Basic understanding of medical terminology, particularly related to radiology.
• Strong computer skills.

Mansioni

• Schedule patient appointments and coordinate with department availability.
• Confirm appointments and notify patients of changes or cancellations.
• Set up patient accounts, pre-register and register patients.
• Coordinate billing, monitor charges, and issue receipts.
• Greet patients and visitors warmly, providing assistance as needed.
• Check in patients for appointments and verify personal and insurance details.
• Address patient enquiries regarding appointment times, procedures, and department policies.
• Maintain accurate patient records.
• Process referrals and pre-authorisation paperwork as required.
• Serve as a liaison between patients, radiologists, and radiographers to ensure seamless communication.
• Direct calls to appropriate staff members or departments as necessary.
• Notify the clinical team of any delays or patient concerns.
• Assist in maintaining the cleanliness and organisation of the reception area.
• Manage incoming mail and correspondence related to the radiology department.
• Collaborate with other administrative staff to support department operations.

Conoscenze

Customer service

Interpersonal communication

Organisational skills

Multitasking

Problem solving

Empathy

Medical terminology

Computer skills

Descrizione del lavoro

Blackrock Health Galway Clinic is seeking an Allied Health Administrator to support the radiology department, ensuring smooth patient flow and accurate records. This temporary role runs for 12 months and requires 37 hours per week, combining frontline reception duties with clerical tasks.

You will coordinate appointments, manage patient accounts, assist with referrals and pre-authorisation, and act as a liaison between patients and clinical staff.