Part-Time Library Assistant - Reference & Student Support

Dublin Business School; Dublin; On-site; EUR 17,000 - 22,000; Part time

Job summary

Dublin Business School is seeking a Part-time Library Assistant for the DBS Library and Academic Hub. Based at the Reference Desk, you will provide in-person and online reference and lending services to students and staff.

This role emphasizes excellent customer service, flexibility, and a proactive approach to helping users navigate the library’s resources, self-service machines, Moodle, and online booking systems.

Qualifications

• Excellent IT and organizational skills.
• Excellent oral, written and interpersonal skills.
• Ability to work on own initiative and to adapt to shifts.

Responsibilities

• Advise and assist Library users with queries about access to and searching the Library’s collection of print and online resources, both in-person and online.
• Processing and allocation of reservation requests.
• Provide support to students using the Library’s online booking systems.
• Assist students and staff with queries in person and via email, chat, and phone services.
• Providing support to students and staff in the use of technologies such as self service machines, photocopier, Moodle, etc.
• Ensure the physical library reading room and collection are tidy.
• Assist the team with the development of support materials, including guides and webpages.
• Complete the annual stock take in accordance with agreed procedures and timelines.
• Carry out stock weeding and shunting activities to ensure collections remain accurate, relevant, and well organised.
• Manage student accounts, including account creation, maintenance, and the administration of fines and charges.
• Any other duties as required by the Library Leadership Team.
• Prepare and produce the annual Library report for the Senior Leadership Team and the Library Leadership Team.
• Participate in internal committees across the College, contributing to discussions, initiatives, and decision-making as required.
• Complete any other tasks as requested by the Library Leadership Team.

Skills

IT skills

Organizational skills

Interpersonal skills

Customer service

Tools

Moodle

Booking systems

Job description

Dublin Business School is seeking a Part-time Library Assistant for the DBS Library and Academic Hub. Based at the Reference Desk, you will provide in-person and online reference and lending services to students and staff.

This role emphasizes excellent customer service, flexibility, and a proactive approach to helping users navigate the library’s resources, self-service machines, Moodle, and online booking systems.