Library Assistant

Dublin Business School; Dublin; On-site; EUR 17,000 - 22,000; Part time

Job summary

Dublin Business School is seeking a Part-time Library Assistant for the DBS Library and Academic Hub. Based at the Reference Desk, you will provide in-person and online reference and lending services to students and staff.

This role emphasizes excellent customer service, flexibility, and a proactive approach to helping users navigate the library’s resources, self-service machines, Moodle, and online booking systems.

Qualifications

• Excellent IT and organizational skills.
• Excellent oral, written and interpersonal skills.
• Ability to work on own initiative and to adapt to shifts.

Responsibilities

• Advise and assist Library users with queries about access to and searching the Library’s collection of print and online resources, both in-person and online.
• Processing and allocation of reservation requests.
• Provide support to students using the Library’s online booking systems.
• Assist students and staff with queries in person and via email, chat, and phone services.
• Providing support to students and staff in the use of technologies such as self service machines, photocopier, Moodle, etc.
• Ensure the physical library reading room and collection are tidy.
• Assist the team with the development of support materials, including guides and webpages.
• Complete the annual stock take in accordance with agreed procedures and timelines.
• Carry out stock weeding and shunting activities to ensure collections remain accurate, relevant, and well organised.
• Manage student accounts, including account creation, maintenance, and the administration of fines and charges.
• Any other duties as required by the Library Leadership Team.
• Prepare and produce the annual Library report for the Senior Leadership Team and the Library Leadership Team.
• Participate in internal committees across the College, contributing to discussions, initiatives, and decision-making as required.
• Complete any other tasks as requested by the Library Leadership Team.

Skills

IT skills

Organizational skills

Interpersonal skills

Customer service

Tools

Moodle

Booking systems

Job description

Reporting to the Deputy Librarian, the Part-time Library Assistant is a student-facing role based at the Reference Desk of the DBS Library and Academic Hub. The role's primary focus is to provide in-person and online reference and lending services to all Library users. Excellent customer service and flexibility are essential.

Key Responsibilities

• Advise and assist Library users with queries regarding access to and searching of the Library’s collection of print and online resources, both in-person and online;
• Processing and allocation of reservation requests;
• Provide support to students using the Library’s online booking systems;
• Assist students and staff with queries in person and via email, chat, and phone services;
• Providing support to students and staff in the use of technologies such as self service machines, photocopier, Moodle, etc.
• Ensure the physical library reading room and collection are tidy;
• Assist the team with the development of support materials, including guides and webpages;
• Complete the annual stock take in accordance with agreed procedures and timelines.
• Carry out stock weeding and shunting activities to ensure collections remain accurate, relevant, and well organised.
• Manage student accounts, including account creation, maintenance, and the administration of fines and charges.
• Any other duties as required by the Library Leadership Team.
• Prepare and produce the annual Library report for the Senior Leadership Team and the Library Leadership Team.
• Participate in internal committees across the College, contributing to discussions, initiatives, and decision-making as required.
• Complete any other tasks as requested by the Library Leadership Team.

Culture:

• Contribute to a culture of innovation, collaboration, inclusivity, and mutual respect across the team and the College;
• Work proactively and cooperatively with colleagues across departments to achieve shared goals;
• Demonstrate professionalism, approachability, and collegiality in all interactions;
• Communicate openly and constructively, supporting a positive and solutions-focused team environment;
• Uphold the organisation’s values in all internal and external activities;
• Take initiative in personal and professional development, and acknowledge and support the contributions of others.

Job Requirements (Essential Criteria)

• Excellent IT and organizational skills;
• Excellent oral, written and interpersonal skills;
• Ability to work on own initiative;
• Availability to work evening shifts and weekend hours as required.
• Knowledge of library practices and procedures
• Experience relevant to the role

This job description is a guide to the work the post holders will initially be required to undertake. It may be amended from time to time to meet changing circumstances by mutual agreement. It is expected that the post-holders and their manager will review the job description regularly.