Part-Time Library Assistant — Reference Desk & Tech Help

Kaplan International; Dublin; On-site; EUR 21,000 - 26,000; Part time

Job summary

Kaplan International seeks a Part-time Library Assistant for Dublin's DBS Library and Academic Hub. Reporting to the Deputy Librarian, you will deliver reference and lending services to students in person and online while maintaining a welcoming, tidy space.

The role requires excellent customer service, flexibility, and strong IT skills. You will support reservations, online bookings, and queries via email, chat and phone, using campus systems such as Moodle.

Qualifications

• Excellent IT and organizational skills.
• Excellent oral, written and interpersonal skills.
• Ability to work on own initiative.
• Availability to work evening shifts and weekend hours as required.
• Knowledge of library practices and procedures (Desirable).
• Experience relevant to the role (Desirable).

Responsibilities

• Advise and assist Library users with queries regarding access to and searching of the Library’s collection of print and online resources, both in-person and online.
• Processing and allocation of reservation requests
• Provide support to students using the Library’s online booking systems
• Assist students and staff with queries in person and via email, chat, and phone services
• Providing support to students and staff in the use of technologies such as self service machines, photocopier, Moodle, etc.
• Ensure the physical library reading room and collection are tidy
• Assist the team with the development of support materials, including guides and webpages
• Complete the annual stock take in accordance with agreed procedures and timelines
• Carry out stock weeding and shunting activities to ensure collections remain accurate, relevant, and well organised
• Manage student accounts, including account creation, maintenance, and the administration of fines and charges
• Any other duties as required by the Library Leadership Team
• Prepare and produce the annual Library report for the Senior Leadership Team and the Library Leadership Team
• Participate in internal committees across the College, contributing to discussions, initiatives, and decision-making as required
• Complete any other tasks as requested by the Library Leadership Team

Skills

IT skills

Organizational skills

Excellent communication

Initiative

Evening/weekend availability

Education

Knowledge of library practices and procedures

Experience relevant to the role

Job description

Kaplan International seeks a Part-time Library Assistant for Dublin's DBS Library and Academic Hub. Reporting to the Deputy Librarian, you will deliver reference and lending services to students in person and online while maintaining a welcoming, tidy space.

The role requires excellent customer service, flexibility, and strong IT skills. You will support reservations, online bookings, and queries via email, chat and phone, using campus systems such as Moodle.