Telesales Executive

Three Ireland (Hutchison) Limited; Limerick; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare Insurance

Free Parking

Sales Commission

Job summary

Three Ireland (Hutchison) Limited is seeking a Telesales Executive to join the Business Affinity team in Ireland. You will contact and connect with customers, identify their needs, and sell products to meet those needs.

You’ll participate in outbound campaigns, move prospects through the sales cycle, build relationships with influencers and decision makers, and identify cross-sell opportunities, all while striving to exceed targets and deliver exceptional customer experience.

Qualifications

• Experience in a high-volume contact centre.
• Past experience in a sales role preferred.
• Proven track record in exceeding sales targets.

Responsibilities

• Contact and connect with customers, industry affiliations and partners to identify needs and sell products.
• Participate in outbound calling campaigns to grow Three`s customer base with campaign support provided.
• Move prospects through the sales cycle from lead to close; some opportunities close in a single call while others require follow ups.
• Build excellent relationships with influencers and decision makers in target organisations.
• Identify and convert cross-sell and upsell opportunities.
• Work within set KPIs and process sales transactions using internal systems (CRM & Salesforce).
• Meet and exceed assigned sales targets while ensuring customer experience and satisfaction.
• Manage other customer contacts as required (inbound, email, chat).

Skills

High-volume contact centre experience

Sales target achievement

Communication & negotiation

Organised with attention to detail

Adaptable & team player

Tools

CRM systems

Salesforce.com

Job description

Here at Three, we’ve done things differently since day one.

We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new challenges and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us a Telesales Executive - Business Affinity team

As part of the wider SME Sales & Retention organization you will be responsible for contacting & connecting with customers, industry affiliations and other partners identifying their needs and selling products to meet those needs.

What else it involves

• Participate in outbound calling campaigns to grow Three`s customer base, with campaign support provided.
• Move prospects through sales cycle from lead to close accepting many opportunities will close in a single call and others will require multiple follow ups
• Build excellent relationships with influencers and decision makers in target organisations
• Identify and convert cross sell and upsell opportunities
• Work within set key performance measurements defined by the call centre and management team and process sales transactions using internal provisioning systems
• Ensure prospect and customer data is maintained in company systems (CRM & Salesforce.com) objections
• Meeting and exceeding assigned sales targets, while ensuring the optimum customer experience and satisfaction
• Manage other customer contacts where required (inbound, email, chat etc)

The skills we’re looking for

• Experience in working in a high volume contact centre
• Past experience in a sales role preferred
• Proven track record in exceeding sales targets
• Passionate about delivering customer experience above and beyond customer expectations
• Excellent communication and negotiation skills
• Highly organised with strong attention to detail
• Excellent influencing & interpersonal skills
• Ability to work well under pressure
• Highly adaptable individual that reacts positively to change in a fast paced environment
• Ability to work within a team on own initiative
• Excellent PC skills

Benefits of Working at Three

• Competitive salary, generous sales commission & equal employer pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools
• Free Parking

There’s a lot more to us than meets the eye.

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [e-mail]