Order Entry Adminstrator

Sonova Group; Tullamore; On-site; EUR 26,000 - 34,000; Full time

Job summary

Sonova Group is seeking an Order Entry Administrator for a fixed-term 3-month role in Ireland. You will enter new orders, process repairs/remakes/credits, and support deliveries from order to completion, ensuring accuracy and timely service.

You will work with SAP, coordinate with customer service, technical teams and logistics partners, and maintain careful documentation and stock records to ensure a smooth customer journey.

Qualifications

• Experience entering customer orders and processing repairs, remakes, and credits.
• Monitor orders, resolve queries, and support stock accuracy.

Responsibilities

• Process orders and credits using SAP; review product specs and documentation.
• Monitor order progress and resolve queries; support stock accuracy and reprocessing activities.
• Collaborate with customer service, technical teams and logistics partners to ensure smooth order-to-delivery flow.

Skills

Order processing

Customer service

Attention to detail

Team collaboration

Tools

SAP

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Order Entry Adminstrator

Fixed Term - 3 Months

Are you detail-oriented, organised, and passionate about delivering excellent customer service? Join our European Order Entry team and play a key role in supporting our Irish customers by ensuring orders are processed accurately and efficiently.

In this varied role, you'll handle everything from entering new customer orders and processing repairs, remakes, and credits, to managing incoming deliveries and supporting customer queries. You'll work closely with customer service, technical teams, and logistics partners to ensure a smooth customer journey from order to delivery.

What you'll be doing:

Processing customer orders, repairs, remakes, and credits using SAP, reviewing product specifications, paperwork, and customer documentation. Monitoring order progress and resolving queries, handling incoming mail and deliveries, supporting stock accuracy and product reprocessing activities, building strong relationships with internal teams and external customers.

What we're looking for:

Excellent attention to detail and accuracy, strong organisational and administrative skills, a customer-focused approach, confidence working with systems and managing multiple priorities. A proactive team player who enjoys problem-solving, If you're looking for a role where accuracy, teamwork, and customer service are valued every day, we'd love to hear from you. Join us and help make a difference to our customers' experience.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.